Core Tools & Content Operations Manager - App Store

Cupertino, California, United States
Marketing
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Summary

Posted:
Weekly Hours: 40
Role Number:200547297
The App Store is the world's safest and most vibrant app marketplace, serving more than half a billion people each week. Since the App Store launched in 2008, it has helped creators, dreamers, and learners of all ages and backgrounds connect with the tools and information they need to build a brighter future and a better world. It has enabled countless new companies, spawned new industries and created millions of jobs. A significant driver of the global economy, the App Store facilitated over a $1 trillion in developer billings and sales in 2022 alone, rewarding developers and entrepreneurs for their hard work and creativity. And we believe we’re just getting started! We are looking for a dynamic, resourceful, and motivated individual to join the App Store Business Operations team. This position is responsible both for developing new features and enhancements for core tools powering the App Store customer experience and internal teams’ workflows and processes, while also leveraging expertise of both the business and the content and tooling infrastructure of the App Store to troubleshoot reported issues and bugs. The ideal candidate can wear both customer and technical team hats and has a knack for recognizing problems, devising solutions and wrangling responsible individuals and teams for user input. Expertise of apps across mobile, wearable, and desktop devices, and experience working with digital stores and content management systems are a plus.

Key Qualifications

  • 7-10 years of experience with 4-7 years working with internal back-end tools and system infrastructure to manage and assemble content onto a digital storefront
  • Familiarity with drafting high-level feature requirements for tooling solutions
  • Working knowledge of the App Store user experience across all device platforms — iPhone, iPad, Mac, Apple Watch, Apple TV, and Apple Vision
  • Experience with internal back-end tools and system infrastructure to manage and assemble content onto a digital storefront
  • Aptitude for evaluating/troubleshooting technical issues and chasing solutions and fixes
  • Proficient in communicating between both technical and non-technical team members
  • Capably build and influence relationships with individuals across multiple cross-functional teams around the globe to drive and deliver on results

Description

- Create, enhance, and manage core App Store business tools by identifying user needs and creating high-level feature requirements - Manage end-to-end implementation, QA, and user-acceptance testing of aforementioned tools together with engineering partners and end users - Identify both customer-facing and back-end App Store issues and bugs that manifest on-store and/or off-store and manage steps and progress to resolution - Liaison between App Store business users and Engineering teams to prioritize fixes and gather essential required info on reported issues - Manage trainings of new tooling features and communications regarding content issues and resolutions with wider global App Store business users and leadership teams

Education & Experience

Additional Requirements

Pay & Benefits

  • At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $141,100.00 and $212,600.00, and your base pay will depend on your skills, qualifications, experience, and location.

    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

    Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

    Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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