Operations Reliability Engineer
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.
Apple seeks an individual with the skills to own and manage the superior iPhone quality in the market. You will have overall responsibility for developing and implementing the quality systems for the iPhone product. This role works closely with Apple cross-functional teams and contract manufacturers and will own and manage manufacturing quality. Strong interpersonal, communication, organizational and leadership skills are essential to succeed in this role.
iPhone and Core Technologies Operations Reliability Engineers are responsible for guiding development and operations teams toward generating reliable designs for Apple's new technology components, modules, and overall products. We achieve this objective by identifying high risk failure modes early in the design life cycle and by using our engineering knowledge to help find the best path towards mitigation before ramp. Some responsibilities include:
Core Technologies OpsRel:
- Work with NPI Reliability teams and lead / participate FMEA sessions to identify high risk failure modes early in the design and process life cycle
- Deliver test plans, procedures to third-party vendors, and ensure execution to Apple/Industry standards - Analyze test correlation between different assembly nodes, align test pass/fail criteria and metrology systems, cosmetics requirements, etc.
- Summarize Reliability results and share findings with cross-functional partners and senior management Manage alignment and transition of reliability testing from NPI to MP
- Develop capable suppliers that can be both technology and volume scaling partners
iPhone System:
- Collaborate with the Apple module and system reliability engineering teams to lead the operational readiness activities to allow smooth ramp from validated prototypes to full scale production.
- Facilitate problem resolution by driving cross functional focus on identified reliability issues and partnering with Failure Analysis engineers to assure true root cause is identified and addressed through validated corrective actions.
- Become the gatekeeper of reliability risk during product ramp and full production, making data driven recommendations on how to effectively address reliability excursions and newly identified failure modes.
- Lead Ongoing Reliability Testing (ORT) in order to enable scaling of validated prototype designs into full production, accounting for the effects of material, process, design robustness, supply chain and final assembly on the product.
- Partner with the sustaining and AppleCare teams to identify areas where the reliability experience can be further enhanced and drive improvements back to better factory detection and improved Ongoing Reliability Tests. Collaborate with the reliability and design teams to incorporate the lessons learned into future designs.
- Invent new ways of testing to improve efficiency and increase detection rates. Investigate ways to utilize big data and machine learning to enhance reliability testing and create new early warning systems.
- - 10 years technical experience (Quality and/or Engineering) with focus on Failure Analysis.
- - A degree in an engineering discipline, such as Mechanical, Electrical, Materials.
- - Deep understanding of reliability engineering concepts, such as Weibull analysis.
- - Expertise in problem solving methodologies (5 why, fishbone, 8D), Failure analysis.
- - Proficiency in Statistics, FMEAs.
- - Certified as CRE, CQE or Six Sigma Green/Black Belt is a plus.
- - Travel up to 40%.
- - Strong Communication skills with ability to understand and concisely communicate issues.
- - Ability to work and multi task in a fast paced, technically dynamic environment.
- - High energy and highly motivated with the zeal to drive closure of issues across cultures.
- - Written and verbal fluency in English.