Manager - Apple Store Online User Acceptance Testing (UAT)
Hyderabad, Telangana, India
Corporate Functions
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
Our ASO User Acceptance Testing (UAT) team is responsible for partnering cross functionally across Apple, with business and technical teams, to evaluate the functionality and quality of our digital and transactional solutions. We are chartered with being the last team to touch our digital solutions, and ensuring the experience that we create matches what we had envisioned for our customers. If you work with the mindset that good enough isn’t, this is the team for you!
Description
In this role as an ASO UAT Manager, you will be building out a team that is initially focused on planning and testing for a major multi-year SAP Landscape Modernization program (SLM). This role will not only focus on the people elements of building a high performing team, but will also be a deeply technical role where you gain expertise across a range of customer journeys and associated transactional systems. Success in this role will require an extensive degree of proactiveness, inquisitiveness, and an ability to see around corners and help the team identify and test scenarios to thoroughly evaluate the solutions they touch. Some of the key responsibilities in this role include:
Building and developing a high-performing team of ASO Test Leads at our new India site
Total responsibility for ASO functional, and cross-functional test scenarios laddering up into the larger SLM program
Gaining deep subject matter expertise of E2E customer journeys, Order to Cash business processes, and impacted systems.
Driving the development of comprehensive UAT testing strategies (functional and cross-functional)
Collaborating with multiple cross-functional partner teams, representing ASO in centralized testing efforts, and driving overall project success.
Leading teams through ambiguity, and providing goal-oriented direction that brings clarity and creates action from uncertainty.
Coordinating among onshore/offshore testing resources, often required to work together for successful testing of UAT scenarios.
Prioritizing work and scenarios for team when time becomes a constraint vs. their ideal plans
Building and developing a high-performing team of ASO Test Leads at our new India site
Provide input into functional and cross-functional UAT processes, focused on process improvement, and in-line with industry best practices.
Minimum Qualifications
- 8+ years of professional experience working in a User Acceptance Testing (UAT) Project Management role
- Hands-on knowledge of various SAP solutions, and application in an e-commerce business
- 5+ years UAT/QC/Quality transactional testing experience of SAP within an e-commerce business (preferably S4-HANA platform) along with experience leading a result oriented team
- BE / B.Tech degree in a technical field, or 12+ years relevant professional experience
Key Qualifications
Preferred Qualifications
- 3+ years demonstrated leadership experience of a UAT/QA organization
- 5+ years of exposure to, and demonstrated capability of quickly understanding complex integrated systems.
- UAT/PVT testing experience in an SAP migration program (S4)
- Experienced with Test Automation capabilities, toolsets, scripting processes
- Possesses a detailed and thorough understanding of the Software Development Life Cycle (SDLC)
- Is detail oriented, exhibits a high degree of technical proficiency, and demonstrates strong analytical and problem solving skills
- Uses data to build cases and stories defining risk and opportunities
- Sees around corners, identifies potential areas of concern, has a sense of urgency, and can rally teams to review and mitigate risk in a program.
- Demonstrated ability to establish relationships with partner teams and be seen as a trusted advisor and partner.
- Demonstrates good facilitation, negotiation, and conflict resolution skills.
- Exhibits a genuine passion for innovation shown through creative strategies and continuous process improvement.
- Demonstrated experience presenting and communicating across all levels of an organization, including Sr. Leadership
- Communicates with clarity, both written and verbally.
- Experience attracting and retaining high performing talent, and building team culture
- Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn, and demonstrates Apple’s values of inclusion and diversity in daily activities.