Country Field Sales Manager
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Reporting into the France Consumer & Distribution Sales Leader, The Field Staff Manager (FSM) is responsible for the business performance across Retail and Telco Apple channels whilst upholding the highest standards of customer experience.
You will lead a team of Apple Channel Store Advisors who will be delivering business results in their stores. This includes ensuring that the Apple and virtual teams are selling the complete Apple product solutions to all prospective and current customers, ensuring that merchandising standards are met and maintained, achieving sales targets and eco system attach rates and ensuring the highest levels of customer service.
As the most senior Apple representative on the field, you are in charge of the business relationship with the senior management of our partners in region to ensure Apple strategy is well implemented including driving sales engagement e.g. through AEP (Apple Excellence Program). It is thus expected you have a strong business insight, commercial drive and extraordinary interpersonal and influencing skills.
As a natural leader, you will mainly take care of the large retail and telco partners. You will influence the team and the partner to drive sales opportunities and elevate customer experience the Apple way, where the customer is surprised and delighted in every interaction with Apple products and services.
Increase sales at Apple Shop stores, encouraging the team to discover customers' needs, deliver individual consultancy and create customer experiences that improve Apple dedication.
Enable the field team to succeed in improving their teams’ performance, ensure excellent merchandising standards along with the highest levels of customer service and integrity is being delivered on a continual basis in our Apple Shops.
Work with store management within the channel to establish and maintain outstanding relationships to positively impact business and growth. Establish communications with the Retailers’ senior management to implement and deliver Apple advised initiatives.
Be a proactive part of global Field Staff management teams, contributing to the design of best in class initiatives and learning from other markets. Constantly analyze performance to suggest how our staffing model should evolve to be ahead of target growth curve, being able to both gain internal consensus and execute the change.
Infuse the Sales business vision into the field team and at the same time be very involved in overall sales team activities to ensure revenue targets are being fulfilled.
Attract and select top talent, and then enable, empower and develop a highly engaged field sales team, with worldwide initiatives.
- Experience in leading a team
- Proven track record of success in the delivery of sales targets
- Ability to establish relationships and influence channel partners, team and HQ team
- You are passionate, approachable and connect with customers to deliver outstanding customer experience.
- You understand that to be effective, you discuss customers needs and values and how they intend to use Apple's products and services. You align all of this information and recognize that each customer is different.
- Apple does not cut corners, in products or in business. You bring the highest level of integrity, honesty, and accountability in all that you do, every single day.
- Retail and Telco Sales experience, on the field or running an account
- Deep understanding of the market, partners and consumers within the region
- You know yourself, open to feedback and relate well to all kinds of people. When faced with a challenging opportunity, you know who to network with. People know you as a true collaborator who knows what it takes to win.
- You know how to build advocacy with store staff and key partners within the store through communication, collaboration and training. You build excitement and support for the brand with partner staff.