AppleCare BPR Project Manager, Service Repair
The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop strong relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you!
AppleCare BPR is responsible for delivering cross-functional systems projects across all AppleCare business areas, including Sales, Service, Digital & Logistics. We build positive relationships across the company and stitch AppleCare systems and processes enterprise-wide.
As a BPR Project Manager you will plan, mobilize, and implement mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including prioritizing, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience leading large global technical projects that interweave multiple functional teams and/or multiple systems.
- 8+ years of experience with SAP or similar enterprise-level and interconnected systems
- Experience planning, managing, and effectively delivering large cross-functional systems projects
- Experience establishing project structure for optimal return-on-investment, and coordinating cross-project initiatives or large-scale programs
- Experience supporting system configuration, architecture, and software development processes
- Possess outstanding communication and presentation skills (written and verbal) to all levels of an organization
- Ability to form cohesive project teams across disparate organizations and groups
- Ability to partner with data scientists and solution architects and navigate through ambiguity to clarify objectives and execution plans
- Logistics, forward and reverse supply chain, planning systems, and procurement knowledge
- Ability to occasionally travel and work off/weekend hours to support projects, as needed
- Bachelor’s degree
- 12+ years of experience implementing enterprise scale system solutions on SAP or similar enterprise platforms, particularly around customer-facing and back-end supporting service and repair systems
- Experience with global projects incorporating regional and country-specific details
- Service operations, repair engineering, diagnostics, and business intelligence knowledge and experience
- Project management certification (PMP or similar accreditations)
- Graduate degree in business or engineering
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.