Order Support Specialist - Retail Contact Centre

Kanagawa, Kanagawa-ken, Japan
Support and Service


Role Number:200174253
Exciting opportunities to join the Retail Contact Center Support Team (RCC Support Team) We are dedicated in providing excellent online customer experience through efficient Order Support. We are seeking dynamic individuals who are analytical, with an eye for detail and high customer focus in leading regional order management tasks which includes effective and efficient resolution of orders involving management of blocks, delivery issues and handling post sales order requests. This role is suitable for individuals who thrive in a fast paced, dynamic and evolving environment and have excellent multi-tasking skills.

Key Qualifications

  • Minimum of 3-5 years customer service experience / order processing preferably in online purchase environment
  • Exceptional written and oral communication skills
  • Commitment to customer service and collaboration
  • Display an enthusiastic and professional approach
  • Strong work ethic, perseverance and flexibility
  • High level of personal and professional integrity and adheres to all established policies and procedures
  • Positive energy and attitude
  • Meticulous and attention to detail
  • Strong analytical skills
  • Process focused, with ability to learn new processes and mapped processes quickly
  • SAP experience is a plus
  • Previous experience working in a fast paced B2C / B2B e-commerce environment is a plus


As an Order Support Specialist, you will account for following resolutions in a timely manner to offer Apple Customers an unparalleled customer experience. ・Daily blocked orders management ・Perform order creation and order maintenance / changes ・Responsible on the timely initiation and closure of all return requests ・Facilitates pick-up for futile or missed deliveries requests ・Key interface for contact center issues related to pre/post ship enquiries ・Perform outreach to customers (both email and phone) on order related matters ・Responsible for providing the best customer experience ・Participates in process – improvement projects

Education & Experience

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace

Additional Requirements