AppleCare Technical Support Advisor (Mandarin Support)

Singapore, Singapore, Singapore
Support and Service


Posted: 1 Aug 2018
Weekly Hours: 40
Role Number: 113275115
You’re a problem-solver and amazing with customers. You’re enthralled by the way things work, and have the ability to install, maintain, and troubleshoot your own hardware and software. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next Advisor of AppleCare. 职位概述 您善于解决问题,能够轻松地与客户建立融洽的关系!您由衷地热爱科技,能够利用自己掌握的知识为客户提供指导,超越他们的期望。您热衷于探索事物运作方式,并能够在出现问题时找出其技术工作原理。您拥有优秀的口头和书面沟通能力,并能够有效地分清工作主次和管理时间。您能在多个系统和应用程序之间同时处理多个任务,善于分析、查明和解决各种各样的复杂技术问题,并且在技术环境中工作得心应手。您能够轻松地与客户展开互动,耐心地向他们分步说明解决方案,根据每位客户的情况定制不同的方法。您不仅要协助客户解决技术问题,还要提供卓越的客户体验。如果您符合上述条件,那么您可能成为下一位 AppleCare Advisor(技术顾问)。我们致力于协助员工发掘自己的潜力。

Key Qualifications

  • 1-2 years experience in customer service/support environment or equivalent experience; call center experience will be preferred, but not essential
  • Professional troubleshooting expertise or proven technical ability, Apple product knowledge preferred
  • Customer service focus and passion for support
  • Flexibility to work between the hours of 9:00 a.m. to 9:30pm (Shift Duty), including weekends, with the possibility to flex up hours depending upon business needs
  • Successful completion of a pre-employment assessment and criminal background check
  • Successful completion of initial training
  • Minimum typing speed of 60 characters per minute
  • Fluent in Mandarin (verbal and written) and ability to type in both Simplified Chinese & Traditional Chinese due to role supporting respective regions General administration and phone, email, chat support duties preferred
  • 关键任职资格
  • 具备技术故障诊断用户知识或经过验证的技术能力
  • 具有为客户提供支持的经验,支持方式包括电话、电子邮件、聊天服务和/或面对面交流
  • 热衷于客户服务,对客户体验有担当,能够提供全面的问题解决方案
  • 能够根据不同的对象有效地调整沟通方式和风格
  • 具备自我管理能力,并能够在不断变化的快节奏环境中独立工作
  • 能够在愿意分享知识和乐于接受反馈的团队内实现成长
  • 能够高效地管理时间,包括能够同时处理多个任务、保持条理清楚和分清工作主次
  • 能够在与客户交谈时利用多个工具调查和获取技术信息
  • 具备以下其中一个或多个方面的知识:iOS、智能手机、平板电脑、PC 或 Mac 工作经验
  • 善于掌握技术故障诊断技能,并热衷于学习和迎接新的挑战


As an AppleCare Advisor, you’ll be supporting many of our popular products and services, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs - and remind them that behind our great products are amazing people. This position comes with competitive pay, great benefits, participation in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development. 我们期望 Advisor(技术顾问)熟悉客户使用的所有产品和服务,并且希望 Apple 能够体现这个世界的多样性。作为 AppleCare Advisor(技术顾问),您将负责为我们的多款热门产品提供支持,这包括 iPhone、iPad、MacBook 以及台式 Mac。作为客户在需要协助时首先联系到的人,您将热情友好地代表 Apple,为他们提供世界一流的客户服务、故障诊断以及技术支持。您将成为我们的“耳朵”,用心倾听客户的声音,运用您精湛的技术知识、创造力和热情去满足客户的需求,让他们了解,在我们优秀的产品背后,还有一群卓越的人才。因为正是我们每个人不同的背景、经验和兴趣爱好,成就了一个又一个推动我们所有人不断前进的创思妙想。我们会为您提供培训,协助您做到最好。 这个岗位提供有竞争力的薪酬和丰厚的福利,另外员工还有资格享受公司股票计划、各种假期和员工折扣。

Education & Experience

Additional Requirements