AppleCare Technical Support Advisor

Singapore, Singapore, Singapore
Support and Service

Summary

Posted: 1 Aug 2018
Weekly Hours: 40
Role Number: 113479139
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Imagine what you could do here.

Key Qualifications

  • Would you like to support our customers? You should have strong customer service and communication skills; prior experience successfully supporting a broad range of customers.
  • You should possess strong troubleshooting skills. Previous call centre experience preferred, but not essential
  • Fluent in English (written and spoken) due to role supporting respective countries
  • Familiarity with software and hardware, possession of configuration Engineer certification will be an added advantage.

Description

Main responsibilities - - Provide excellent first level technical support to Customers; build solutions to technical/application client problems and queries - Handle advanced issues, resolving where possible and outing to appropriate resource group as appropriate - Register customer information into database/s; perform data entry relating to all support activities - Promote and process sales for hardware, software and service offerings - Mentor new staff and provide knowledge transfer to team member - Keep management aware of potential areas for product, service and education sales - General administration, phone support duties and ad-hoc projects participation as required - Ensure adequate support coverage by working evenings, weekends and public hoidays on a rotating shift basis

Education & Experience

Diploma/Degree or equivalent Fresh graduates will be considered

Additional Requirements