Business System and Process Manager

Singapore, Singapore, Singapore
Operations and Supply Chain


Posted: 12 Jun 2018
Weekly Hours: 40
Role Number: 113951036
This role is part of the Pacific Ops System & Process Function to run complex, global & regional initiatives supporting various areas within Pacific Operations. Pacific Operations include the areas of Reseller Operations, Online Store Fulfillment Operations, Retail Fulfillment Logistics, Supply/Demand Management & Execution, Logistics and Product Operations. You will be responsible for leading cross-functional and cross-organizational teams to define, build and roll-out innovative technology and business process solutions that increase efficiencies, improve customer happiness, and drive revenue. You should have subject matter expertise in fulfillment supply chain from manufacturing and distribution centre sites, extraordinary project management skills, a good grasp of process management, extraordinary attention to detail, and a shown ability to influence and collaborate across all levels of the organization.

Key Qualifications

  • SAP System and process savvy with good process re-engineering skills
  • Strong Project Management experience with attention to detail
  • Excellent operation issue resolution skill
  • Extraordinary social and communication (written and spoken) skills
  • Good collaboration attitude and ability to work with ambiguity
  • Self-motivated, driven individual who thrives working in a global and dynamic environment
  • Consistent track record of leading strategic projects combined with the ability to execute at tactical project-level activities and tasks
  • In-depth knowledge and experience in project and process management. Minimum of 6-8 years relevant working experience.
  • Prior consulting experience in a similar hi-tech industry is desirable but not required.
  • Shown experience as a change agent having effectively implemented change in large multi functional organization
  • Large Cross Functional project implementation experience
  • Shown experience working effectively in a matrixed, global organization.
  • Experience working on projects for teams based outside Singapore, e.g. virtual teams.


Use industry trends, best practices, and leading-edge technology and process improvement ideas. Lead and implement cross-functional change management initiatives across all Apple’s product lines, influencing decisions through collaboration, leadership and a customer-focused approach Devise and implement in partnership with cross-functional business users (including outside pacific operations e.g. Finance, Sales, etc), Freight Forwarders, 3rd Party Logistics Warehouse, Apple OEM’s, IS&T business and system solutions that meet the changing business conditions. Project manages cross-functional re-engineering implementations and work towards effective change management when necessary. Ensure process integration across organization, both regionally and globally. Develop good, up-to-date knowledge of IT capabilities and able to work c with IS&T. Work within the business (cross functionally and cross regions) to document and gain final approval for the Business Requirements. Partner with the Business Process Owner to improve the Business Processes to satisfy the needs Articulate Business Requirements to the Information Systems & Technology Consultants (IS&T) and assist in the formulation of a prototype or proof of concept solution. Work with the IS&T Consultants to design the final solution to meet the requirements Lead the User acceptance test and implementation of the business change and supporting systems change across Apple Pacific Validate the return on investment is met post implementation of change or improvement

Education & Experience

Bachelor's Degree/Master's Degree Every day, people do amazing things at Apple. What will you do?

Additional Requirements