APAC CSS Operations - Project Manager
Singapore, Singapore, Singapore
Support and Service
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The APAC AppleCare Channel Service Support team is looking for a dynamic and motivated Project Manager. This role is an opportunity for a motivated individual to utilize his or her intuition for business, system/process knowledge and project management skills to deliver creative, valuable solutions and ensure CSS team to be well-prepared for future changes. You will effectively lead cross-functional programs and projects as required. This includes new process/system deployment, quality program rollout, NPI etc.. You will require a high degree of collaborative efforts with departments worldwide and in the region. In addition, a deep understanding of SAP and related systems will be critical.
- 5-7 years of experience in project management position within a support or operations organization.
- Advanced project management skill
- Strong leadership and influencing skills as well as proven business analysis skills
- Exceptional communication and relationship building skills with an ability to convey and work across all levels in the organization
- Confident and comfortable presenting to all levels
Manage the projects and programs effectively, including planning, execution, documentation & communication etc. Work with key stakeholders to provide value-added solutions and proactive communication of the key risk and work out mitigation plan Represent regional team and collaborate with worldwide other teams to ensure process/system deployed consistently Cultivate relationship with stakeholders and manage their expectation well
Education & Experience
Normally requires BA/BS degree plus 5-7 years or MA/MS/MBA plus 2-5 years equivalent.
- Certification to PMP is a plus.