Manager, Store Operations

Singapore, Singapore, Singapore
Operations and Supply Chain


Posted: 10 Aug 2018
Weekly Hours: 40
Role Number: 114177303
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. As the Store Operations Team - we guide, motivate and inspire our retail teams to do their lives’ best work, delivering unparalleled experiences to all who enter our stores. We develop programs and processes focused on achieving and supporting these goals, and collaborate with partners across Apple to ensure customers receive a world-class experience each time they engage with us. As Manager of our BackStage Operations Team, you will work with Global Retail Support (GRS) to design and launch Apple’s newest innovations and initiatives into our Stores, identifying end-to-end experiences that enable customers to receive their product and/or service with speed, clarity, and convenience. You will lead a team of people accountable for managing complex, often technical, project initiatives that positively impact our employees and customers.

Key Qualifications

  • 5+ years of leading a collaborative and successful team.
  • Retail Store Leadership experience would be an advantage.
  • Project management experience preferred.
  • Strong leadership with vision and purpose.
  • Excellent organisational and documentation skills.
  • Facilitate brainstorming sessions to gather requirements.
  • Knowledge of best practices for employee experience and satisfaction.
  • Well respected, trusted partner that is someone others want to work with


Develop, coach, and mentor a high performing team Attract and retain top talent. Drive the design, development, implementation and management of initiatives that align with Apple Retail priorities. Develop project proposals, business cases, and return on investment ideas that transform employee and customer experience. Manage complex projects to major milestones. Influence decisions through collaboration, leadership, and a customer focused approach. Exercise diligence in research, discovery, and testing. Analyse data and information, identify trends and problem statements, create innovative solutions and strategies, drive implementation and execution and iterate. Establish productive relationships with field teams, Global Retail Support, and Apple partners globally. Excel in an ambiguous, fast-paced environment operating at both strategic and tactical levels.

Education & Experience

Additional Requirements