Customer Relations Advisor - English Support

Singapore, Singapore, Singapore
Support and Service

Summary

Posted: 20 Sep 2018
Weekly Hours: 40
Role Number: 114290368
Every single day, people do amazing things at Apple. What will you do? At Apple, extraordinary ideas have a way of becoming excellent products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. As a Customer Relations (CR) Advisor, you are the highest point of escalation for Apple customers. You will be responsible for customer recovery and retention and providing a world class service. You will handle various complex customer’s issues, which will require you to work closely with different departments to ensure a successful resolution. We are looking for an expert communicator who is passionate about bringing the best service to our customers and enjoys turning a customer's experience around.

Key Qualifications

  • - Passionate about solving customer problems and restoring their faith in our company
  • - Strong interpersonal skills, including the ability to actively listen to the customer and be able to negotiate where needed
  • - Excellent organisational/time management skills; able to discern priorities from urgencies and able to work under tight deadlines and pressure
  • - Outstanding and consistent follow through until full resolution of the customer’s issue
  • - Excellent problem solving and decision-making skills - able to make good judgments by balancing the needs of the customer as those of the company
  • - Detailed oriented and analytical; while also being able to look at the bigger picture
  • - Curious and self-motivated
  • - Target oriented
  • - Strong multitasking skills
  • - Flexible - willing to tackle additional tasks and assist in the execution of new projects
  • - Autonomous, requiring little supervision
  • - Fluent in English

Description

You will represent Apple as the company’s highest customer concern point with the ultimate scope of restoring and strengthening customers’ dedication and faith in Apple as a whole. You will see opportunities for operational improvements and suggest improvement strategies. Empowered to use discernment when balancing company and customer needs.

Education & Experience

- Experience in a customer facing role, providing effective customer focused solutions and handling challenging situations - High level of computer literacy

Additional Requirements