AppleCare SQM Project Manager

Singapore, Singapore, Singapore
Sales and Business Development

Summary

Posted: 20 Sep 2018
Weekly Hours: 40
Role Number: 114308980
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. The AppleCare BPR team has an immediate opening for a Systems Quality Management Project Manager to manage and lead User Acceptance Testing (UAT) activities for Regional and Global AppleCare initiatives. This position involves the planning, coordination, execution management and progress reporting of testing activities for BPR projects across businesses groups within AppleCare. This involves the cross functional interaction with business teams, UAT testers and the IS&T department to ensure flawless execution of UAT plans and activities. The role also includes the responsibility of issue resolution/management for all UAT activities and requires the skills to negotiate through tight deadlines and demands from competing parties. A critical key to success is the ability to gain alignment by enthusiastic partnering with all levels across both the Business & IS&T communities. You will be a skilled technical specialist who is well-versed in AppleCare processes and programs. Critical success factors for this role include flexible thinking, a dedication to quality, detail orientation, and a positive attitude.

Key Qualifications

  • UAT Project Management:
  • - Works with BPR PMs to deliver UAT in line with major project landmarks
  • - Identifies Risks and appropriate mitigation plans for UAT's
  • - Solid ability to handle deadlines and competing demands
  • - Problem solving skills to investigate and drive issues found in UAT activities
  • - Plan the UAT schedule and communicate to the Project team
  • - Responsible for liaising with BPR Project Managers in planning UAT's for various projects
  • - Responsible for communicating system impacts on UAT schedules
  • - Responsible for working with Business Track Leads to get correct scripts updated by Business prior to UAT
  • - Responsible for setting up test tracking tool for each UAT
  • - Responsible for ensuring the UAT environments, and required data setup are available to support testing
  • - Responsible for UAT Status Reporting and communication throughout UAT Planning and Execution
  • - Responsible for managing escalation issues within IS&T or Business teams to allow testing to continue
  • - Identify and drive UAT process improvement
  • - Responsible for reporting progress status on UAT activities and issues to the project team and management
  • - Drive technical root cause analysis across multiple systems and ensure issue resolution
  • - Will work with Regional BPR SQM manager and IS&T teams to ensure realistic UAT plans are in place
  • - Liaise with BPR teams and IS&T to identify and workaround system updates and test system outages

Description

- 3-5 years of Testing Experience with Cross Functional Enterprise - Proven track record of working with ERP systems - Experience in Supply Chain systems - Service Management area highly preferred - Experience planning and managing small/medium/large projects in region and across multiple regions (3- 6 months) - Solid ability to manage to deadlines - Proficient at managing multiple efforts at a time - Excellent listening, communication, leadership and presentation skills - Ability to maintain and develop relationships within the project team - Effective communicator and be able to work efficiently with multiple business groups, including Business and IS&T - Excellent organisational and documentation skills - Standout colleague with proven flexibility - Knowledge of ERP (SAP) and CRM systems preferred - Knowledge of Repair Supply Chain / Applications preferred - Ability to deal with ambiguity and drive timely results - Some Travel may be Required

Education & Experience

- Bachelors degree required, MBA preferred - Formal qualification in Project Management, UAT testing or a related discipline Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Additional Requirements