SG-Apple Specialist

Singapore
Sales and Business Development

Summary

Posted: 17 Nov 2018
Role Number: 114438195
The Apple Online Store is Apple’s eCommerce platform for interacting with customers through the web. We are looking for motivated, outgoing, tech savvy individuals who want to offer Apple customers an unparalleled customer experience. At Apple, we believe in hard work, a fun environment and creativity. We believe each customer interaction is an opportunity to delight, engage, and inspire and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!

Key Qualifications

  • Prior experience in sales with good customer service skills
  • Excellent communication and interpersonal skills
  • Technical aptitude and ability to quickly learn new applications
  • Ability to communicate technical aspects of our products in non-technical terms
  • Ability to multitask and sustain high accuracy and work performance
  • Strong comprehension and problem solving skills
  • Results driven and demonstrates high degree of drive and determination
  • A solid team player
  • Flexibility to work on a shifting schedule
  • Familiarity in using Apple products is a plus

Description

The Apple Specialist is expected to learn about Apple and become an expert on Apple product features and related accessories. Understanding Apple’s digital lifestyle strategy and how our various products fit into it is key to providing consultative solutions to customers based on their needs through the Apple Online Store Customer Engagement model. The Apple Specialist will also need to understand how to leverage multiple sources of information to stay current on product features and technology changes to appropriately set customer expectations after they have placed their order (e.g. “what happens next”) to ensure a favorable end-to-end purchase experience. The Apple Specialist needs to function comfortably in a fast,performance based contact center environment and effectively nurture relationships by providing a unique managed experience.

Education & Experience

Bachelor’s Degree, Diploma or equivalent. New graduates are welcome to apply.

Additional Requirements