Carrier Engineering Account Manager, Singapore

Singapore, Singapore, Singapore
Software and Services


Posted: 6 Mar 2019
Role Number: 200000230
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Join our Wireless Technologies and Ecosystems Carrier Engineering team and drive innovation that matters! We build and seamlessly integrate technologies that enrich people’s lives and deliver the best user-experience. If you're passionate about cellular and wireless technology, we may have the job for you.

Key Qualifications

  • Ideally, you will have:
  • Minimum of 8 years of telecommunication industry experience, preferably in Singapore
  • 5 years of program/project management experience
  • Can-do and able to be firm with carriers/vendors
  • Ability to work in multi-functional teams and manage customer interfaces
  • Proven planning and interpersonal skills
  • Experience with cellular standards, especially 3GPP/ETSI standards, current and emerging
  • Experience with protocol stack features, specifically for GSM/EDGE, WCDMA, LTE
  • Experience managing carrier certification of cellular products, together with detailed knowledge and understanding of carrier requirements
  • Familiarity with network features and current industry deployments


The Carrier Engineering Account Manager (CAM) is responsible for Carrier technical management and certification of Apple’s cellular devices with telecommunication carriers in Singapore and other selected countries. As CAM, you will work together with a team of highly skilled test engineers and developers based in Singapore and abroad. You will provide key interface between carrier engineering teams and test labs and Apple’s internal test and development teams. They will lead carrier test projects, including scheduling and coordination of test sessions for new devices and software updates, ensuring all issues are tracked and reported back to the development teams. You will apply your detailed technical knowledge of cellular standards (GSM, EDGE, CDMA, WCDMA, LTE, VoLTE etc) to understand, prioritise and resolve issues found during device certification testing. The role will also support the future cellular product definition process, particularly with regard to carrier network features and how they intersect with Apple’s roadmap. The role includes the following duties: - Support and drive the carrier approval of Apple’s cellular devices in Singapore and abroad - Report project status, prioritise tasks, and call out to senior management as necessary - Work with development teams to resolve carrier reported issues - Work with multi-functional teams to plan and execute deployment of new products, technologies and services

Education & Experience

BS degree EE/CE required, MS desired

Additional Requirements

  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.