Communication Specialist

Singapore, Singapore, Singapore


Posted: 14 Dec 2018
Weekly Hours: 40
Role Number: 200009341
The GPS Communications team is a global team impacting a broad array of internal customers (including Vendor Partners) to support AppleCare’s mission of providing the world’s best customer support.

Key Qualifications

  • - Must have proven track record in existing role
  • - Strong and effective written and verbal communication skills, ability to tailor your message to your audience
  • - Demonstrated ability to lead, think, and act strategically, understand business challenges, and formulate effective plans to improve business results
  • - Demonstrated ability to learn on the fly and craft nimble strategies
  • - Strong influencing, facilitation, and conflict management skills with people at all levels of the company
  • - Demonstrated commitment to innovation
  • - Passion for outstanding customer service
  • - Exceptional creative thinking and editorial skills
  • - Flexibility that enables professional, efficient reaction to directional change
  • - Requires strong project planning and management skills
  • - Ability to achieve demanding deadlines without requiring constant follow-up
  • - Ability to re-order project priorities on short-notice and adapt to changing requirements
  • - Requires an ability to quickly learn and use new technology and software applications
  • - Flexibility and ability to travel as required
  • - Flexibility to work cross-site including unique hours to host calls globally
  • - Knowledge of Photoshop, Illustrator, and other image optimizing applications
  • - Experience in designing and implementing web applications with Javascript, HTML5, CSS, and web services integration
  • - Knowledge of best practices and methodologies for writing web applications
  • - Jive Platform (Gather/ConnectMe) experience a plus
  • - Multimedia experience is a plus


The Primary job functions for this role include but not limited to the following: - Strategically manage and contribute to the development and execution of global communications - Facilitate rich partnerships with AppleCare and AppleCare Supporting Leadership globally to identify, plan, and drive business goals and strategies through numerous communication channels/methods - Create communications for multiple audiences to get the right people the right information at the right time - Engage global and local perspectives for all projects - Work with localization teams to ensure smooth translations are made for the required audiences - Identify all stakeholders and work with them, individually and collectively, to create, gain buy-in on, and refine a complete editorial strategy - As needed, use visual tools to gain buy-in/approval of the identified communication plans. (e.g. storyboards, keynotes, written stories, project plans) - Manage each communication from end to end, identify contingencies, establish clear timelines and meet them, communicate clearly and regular to stakeholders and leaders - Thinking globally and collaborating cross-functionally - Manage and deliver communications in innovative ways - Manage and support high level meetings from small meetings to those over 1000 in attendance - Manage and support multiple Wikis/Hubs - Manage multiple email groups for accuracy

Education & Experience

Additional Requirements

  • The ideal candidate also has the following competencies as towering strengths:
  • - Cross-cultural agility
  • - Written Communications
  • - Planning
  • - Managerial Courgage
  • - Humility
  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.