Payment Support Specialist (Korean Market)

Singapore, Singapore, Singapore
Support and Service


Posted: 14 Dec 2018
Weekly Hours: 40
Role Number: 200021116
Exciting opportunities exist for highly motivated professionals to join the Retail Contact Centre Order Administration Team (RCC OA Team). The RCC OA team is dedicated in providing excellent online customer experience through efficient Payment processing support for online transactions. We are seeking dynamic individuals who are analytical, with an eye for detail and highly customer focused in managing regional online orders related to credit card authorization; prepaid-payment processing, payment gateway matters and determine appropriate order resolution action in a timely manner. The successful candidate is highly adaptable to change, self-starter and possess excellent learning agility.

Key Qualifications

  • Customer Focused and demonstrate enthusiasm to achieve customer satisfaction
  • High learning agility and adaptable to change
  • Self-starter, positive and a team player
  • Analytical, able to focus and simplify complex matters
  • Meticulous and detailed oriented
  • Stay curious and think out of the box in problem solving
  • Quality decision making with sound judgement skills
  • Performance driven and desire to strive for excellence
  • Strong verbal and written communication skill
  • Good self-awareness and display active listening skill
  • Strong work ethic in dealing with confidential information


Resolve credit blocks to ensure timely order resolution and fulfillment Handle payment escalations from internal functional stakeholders Manage pre-paid payment order conversion, under/over payment tasks Partner with Payment Gateway/Merchant Banks to resolve payment escalations Handle customer enquiries pertaining to payment matters and identify the most appropriate resolution outcome to deliver best customer experience Deal with refund/billing matters post order shipment Perform outreach to customer to resolve credit matters (via email and phone) Decipher complex payment scenario and derive issue resolution Participates in process improvement / payment platform projects

Education & Experience

Bachelor Degree, Diploma

Additional Requirements

  • Korean and English language proficiency is highly desirable
  • Flexibility to work rotating shifts, including Weekends and Public Holidays