Fraud Prevention Specialist - French Market

Singapore, Singapore, Singapore
Support and Service

Summary

Posted: 14 May 2019
Weekly Hours: 40
Role Number: 200056837
The Fraud Prevention Specialist supports our French-speaking and English-speaking Apple online customers and partner organisations across the European market (France & Switzerland) and APAC (Asia-Pacific) regions on issues related to payment fraud.

Key Qualifications

  • Customer focussed with demonstrated experience in excelling in a customer facing environment
  • Excellent written and verbal communication skills
  • Fluency in French and English highly preferred
  • Strong organisational skills with ability to orchestrate multiple activities and tools at once
  • Able maintain a positive attitude and work quickly and efficiently a fast-paced, performance-based environment
  • Creative problem solving skills with a comfort in dealing with ambiguity
  • Ability to understand complex processes
  • Strong team player

Description

Review and analyse simple blocked Card Not Present orders to detect fraudulent activity and determine appropriate next steps Resolve chargeback disputes. Cancel fraudulent orders Serve as a point of contact between customers, credit card companies, banks and shipping carriers Identify and recommend innovative ideas to improve the customer experience

Education & Experience

Additional Requirements

  • Fluency in French and English (verbal and written) highly preferred