Channel Support Account Manager

Singapore, Singapore, Singapore
Operations and Supply Chain


Posted: 1 Aug 2019
Weekly Hours: 40
Role Number: 200075099
The Pacific Reseller Operations (PAC RO) team is the heartbeat of Operations at Apple. The RO team works in a dynamic environment as we engage our Resellers Partners in Collaborative Planning, Forecasting and Replenishment (CPFR). Our Reseller Partners which contribute to our multi billion dollar Channel business include Telco, Reseller and Distributor routes-to-market. The PAC RO team is the key operations touchpoint with Apple's Reseller Partners and is focused on working with our key channel partners to ensure that the supply chain is being run as efficiently as possible, in order to maximise sell through across the fastest growing region globally. We are continuously growing our footprints and invite you to join us on this journey. As a Channel Support Account Manger, you can experience the best of both worlds, working with thousands of our external Reseller Partners as well as working closely with the best minds within other functions of Operations.

Key Qualifications

  • Top-notch analytical/negotiation skills
  • Ability to toggle between strategic and detail orientated thinking
  • Tenacious problem solving and issue resolution skills
  • Excellent presentation and communication skills
  • Ability to influence across multiple functional teams
  • Flexibility to adapt to fast-moving and rapidly changing environments
  • Ability to deliver quality work to tight deadlines
  • Capacity to thrive in an environment where accountability without control is prevalent
  • Strong work ethics, perseverance and flexibility
  • Enthusiasm for working through ambiguity


Analyse the demand and backlog data in conjunction with customers on distribution flexibility, channel directions against inventory and sales data to drive POS in stock and maximise revenue /sell-thru Ability to develop supply and demand forecast for selected products, reviewing supply/sell-in forecast and ensuring sufficient backlogs and credits to support the sell in forecast Review weekly allocation plan and ensuring supply visibility plan is communicated to partners in a timely manner Remain knowledgeable of Resellers’ performance requirements, product line and service offerings Act as the single point of contact for communicating operational issues and solutions to accounts Work with functional authorities to understand account business problems & processes and work towards solutions Identify and drive account process improvement opportunities Active communication to Internal customers / partners on Apple order status and products Strengthen business relationships with our customers -- end-users, external partners, sales, and internal partners Knowledgeable of Apple systems and processes that impact CSR value chain Handle issues on RMA/DOA Drive and participate in New Product Introduction engagement with resellers Lead or participate in cross-functional initiatives/projects Participate in project work and User Acceptance Testing as/when required in order to implement improved systems

Education & Experience

Bachelor's or Masters Degree

Additional Requirements