AppleCare Visual Designer

Singapore, Singapore, Singapore
Support and Service


Weekly Hours: 40
Role Number: 200080913
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Online Support Team is seeking a dynamic team player to design amazing content for our customers. The ideal candidate is an expert in Photoshop, Illustrator, and fully versed in a range of other design tools. Experience relating to other visual arts such as photography, illustration and graphic arts is also beneficial. To succeed in this role, you will need to draw on your technical knowledge, Apple product knowledge, organizational skills, problem solving skills, interpersonal skills, common sense, and sense of humor. You will join a team who is fully committed to excellence and satisfying the demands of Apple’s global customer base. You will be collaborating with Content Strategy, Content Production, Creative Director and Design teams to create content with our channels. You will create concepts, wireframes, storyboards and assets that will be used on Website, App, and Social Media.

Key Qualifications

  • 10+ years producing visual mockups for large consumer websites or equivalent experience
  • Familiar with principles of design and user experience
  • A real passion for and exceptional eye for detail
  • Have a comfort level and flexibility for an iterative design process
  • Ability to work in design files like Photoshop, Illustrator and Sketch
  • Fluency in HTML and CSS
  • Ability to work closely with a User Experience team and collaborate with UX designers
  • Experience with designing for mobile web, mobile apps, and accessibility is a plus
  • Excellent organization and communication skills
  • Vendor management experience a plus
  • High level of personal and professional integrity
  • Strong work ethic with a high degree of flexibility


- Help define the visual design for web pages, UI and brand identity on social media - Work with layouts and product images to create pixel perfect mockups - Create screenshots, illustrations, animation and icons that communicate technical concepts - Help produce and maintain design patterns and visual guidelines for the organization - Help ensure all production visuals are consistent with Apple branding and accessibility standards - Work with developers and QA teams to validate production content - Serve as a knowledge resource for the latest trends in the social content space

Education & Experience

Bachelor’s degree in Graphic Design, Visual Communications, or equivalent experience

Additional Requirements