Head of Operations Southeast Asia

Singapore, Singapore, Singapore
Corporate Functions

Summary

Posted:
Weekly Hours: 40
Role Number: 200120127
Home Office: Yes
The people here at Apple don’t just build products— they craft the kind of wonder that has revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Imagine what you could do here. Join Apple, and help us leave the world better than we found it. A job at Apple is unlike any other you’ve had. You will be challenged. You will inspired. And you’ll be proud. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We are seeking to recruit for the Head of Operations in the Real Estate & Development team, reporting into the Head of Real Estate & Development SEA, who will make a difference in how we continue to value the employee and vendor experiences. Strong candidates will meet or exceed the qualifications below and must be passionate about the role.

Key Qualifications

  • 7+ years in Facility Management within recognised consulting or client organisation
  • Related experience, including high-end corporate office environment
  • Contract negotiation and structuring experience
  • Excellent communication and presentation skills at all levels
  • Ability to connect and lead dispersed internal and external teams
  • Experience with leading complex Change Management situations considered an advantage
  • Professional Certification - IFMA certification desirable but not required
  • Effective communication in both verbal and written English
  • Passionate about Customer Services and end-user experience
  • Self starter and capable individual contributor

Description

As the lead of operations, you will have the skills and resources of a proven Integrated Facility Manager with additional cross-functional CRE expertise and exceptional customer experience skills. You hold a strong emphasis on balancing both campus and multiple site operations with a diversified portfolio, ensuring consistent delivery at highest performance level for Operational Services. You will also have the ability to interact with Apple business functions & customers at all levels and provide multiple structured and/or ad-hoc timely and accurate status reporting. This role will include but not limited to: - Your role is to lead and be accountable for all Facility Operations Management activities within Southeast Asia offices: - You will partner with Apple line of businesses and their nominated internal, external, vendors and partners - Hands-on provision of comprehensive IFM Soft & Hard Services - Input to in-GEO OPEX planning and budgets - Manage Real estate and development (RE&D) commercial obligations such as Lease, Utility & Vendor payments - Drive consistency in RE&D site services and resources with 'bigger picture' overview - Manage single to multiple, simple to complex Facility initiatives and programmes - Adherence to the use of established protocols, tools & processes – strong compliance - Participate alone, or in team, for facility strategy presentations to RE&D customers - Follow-up with Apple customers on site services delivery tracking, issues & risks and results - Ensure Vendors compliance with agreed SLA's and KPI's - Development of IFM, tools, standards, policies, guidelines and processes related to SEA/International Facility Management standards - Evangelisation, communications and training related to Facility Management improvement programmes - Advising and driving improvement changes in RE&D

Education & Experience

- Degree qualified in related field in Facility Management, Engineering or Hotel Management

Additional Requirements