Fraud Prevention Specialist

Singapore, Singapore, Singapore
Support and Service

Summary

Posted:
Weekly Hours: 40
Role Number:200144589
The Fraud Prevention Specialist supports our Apple online customers and partner organisations on issues related to payment fraud.

Key Qualifications

  • Customer focussed with demonstrated experience in excelling in a customer facing environment.
  • Excellent written and verbal English communication skills. Fluency in Mandarin and/or Thai is also highly desirable.
  • Strong organisational skills with ability to orchestrate multiple activities and tools at once.
  • Able maintain a positive attitude and work quickly and efficiently a fast-paced, performance-based environment.
  • Creative problem solving skills with a comfort in dealing with ambiguity.
  • Ability to understand complex processes.
  • Strong team player.

Description

Review and analyse simple blocked Card Not Present orders to detect fraudulent activity and determine appropriate next steps. Resolve chargeback disputes. Cancel fraudulent orders. Serve as a point of contact between customers, credit card companies, banks and shipping carriers. Identify and recommend innovative ideas to improve the customer experience.

Education & Experience

Additional Requirements