Sales Specialist - Retail Contact Centre

Singapore, Singapore, Singapore
Support and Service

Summary

Posted:
Weekly Hours: 40
Role Number:200171099
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire - and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you! The Retail Contact Centre Sales team is looking for motivated, outgoing, and tech savvy individuals who want to offer Apple Customers an unparalleled customer experience over the phone.

Key Qualifications

  • 1-2 years proven track record in Sales or Customer-service
  • Customer-focused individual with strong organizational skills
  • Excellent communication (spoken and written), interpersonal and presentation skills
  • Strong listening skills (adaptive communication, active listening)
  • Technical aptitude (computer literate, able to quickly learn new applications)
  • Proven ability to translate ‘tech speak’ into everyday, understandable terms
  • Skilled at displaying patience in all customer interactions
  • Ability to multitask and sustain high accuracy and work performance
  • Drive for results and demonstrates high degree of drive and determination
  • A solid team player
  • Willing and able to work a flexible schedule between 7:00 am to 7:00pm, including holidays and weekends
  • Familiarity in using Apple Products is a plus

Description

As Sales Specialists, we are expected to learn about Apple and become experts on Apple product features and related accessories. Understanding Apple’s digital lifestyle strategy and how our various products fit into it is key to provide consultative solutions to customers based on their needs through the Apple Online Store Customer Engagement model. We need to understand how to maximize multiple sources of information to stay current on product features and technology changes to appropriately set customer expectations after they have placed their order (e.g. “what happens next”) to ensure a favorable end-to-end purchase experience. Lastly, the successful candidate needs to function comfortably in a fast-paced, performance-based contact center environment where calls are monitored, reviewed, and assessed.

Education & Experience

Diploma or Bachelor’s Degree Fresh Graduates are welcome to apply

Additional Requirements