Apple Support Business Analyst

Singapore, Singapore, Singapore
Support and Service

Summary

Posted:
Weekly Hours: 40
Role Number:200192723
Imagine what you could do here! At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish! Apple Support Analytics is looking for an intensely curious, analytically-oriented professional to join us in a senior business analytics role. You have a passion for conducting research, answering high impact business questions with data, and presenting your findings and recommendations to key decision-makers across the region and globally.

Key Qualifications

  • Minimum 5 years of relevant experience
  • Strong technical expertise in SQL, Tableau. Python experience a plus
  • Expertise in advanced analytical techniques and statistical analysis
  • Broad-minded, with scrupulous attention to detail and desire for end-to-end ownership of deliverables
  • Self-motivated and driven; comfortable working in a global, fast-paced, often ambiguous environment and with multiple cross functional teams
  • Business savvy and consumer focused to think strategically and act tactically and expeditiously to resolve issues
  • Outstanding written, verbal, and presentation skills with the ability to develop and present conclusions and recommendations to senior management
  • Comfortable supporting, collaborating and communicating with senior management. Able to build solid working relationships through active listening, delivering promised results, and establishing trust
  • High level of professionalism, energy and sense of urgency
  • Collaborative with a positive attitude, strong sense of empathy and ability to make timely decisions
  • Lean Six Sigma expertise is preferred

Description

In this role you will identify opportunities to improve contact centre efficiency, quality, and productivity and provide recommendations for actions that drive cost-savings and other meaningful business improvements. The ideal candidate has extensive experience communicating with stakeholders across all levels of the organisation, and will have the passion to stand behind their recommendations which are supported by advanced analysis.

Education & Experience

Bachelor or Master’s degree in a field related to analytics such as operations research, statistics or econometrics

Additional Requirements