Executive Relations Liaison - Korean

Singapore, Singapore, Singapore
Support and Service

Summary

Posted:
Weekly Hours: 40
Role Number:200198596
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Executive Relations team handles damage control, customer recovery and retention by engaging Apple cross-functional teams, including Apple Legal, Government Affairs, Public Relations, Fraud Operations, Engineering, App Store Business, Contact Center etc. This position will work on addressing critical customer issues from the Government Authorities and Consumer Advocacies.

Key Qualifications

  • Korean and English language fluency (read, write and speak) required
  • Strong verbal and written communication
  • Analytical and detail oriented
  • Outstanding follow through and organisational ability
  • Passion for outstanding customer service
  • Strong judgement and negotiation skills
  • Able to self-handle and work independently in a dynamic, constantly evolving environment

Description

The role is responsible for all but not limited to the following: Communicating directly with the relevant government and consumer advocacy officers Developing executive communication strategies and official Apple positioning to be conveyed on behalf of Apple’s Executive team Identify product/customer trends and brings to the attention of leadership Working under aggressive time commitments Communicating official positioning on company issues Developing creative solutions to customer problems Empowered to use judgement when balancing the customer needs with that of the business

Education & Experience

Normally requires a BA/BS or equivalent, plus 3-4 years experience in a Customer Relations or other customer support environment

Additional Requirements