APAC Program Manager, AMP Partner Operations

Singapore, Singapore, Singapore
Software and Services

Summary

Posted:
Role Number:200207982
Come be a part of one of the fastest growing businesses at Apple as we scale Apple’s first party services (Apple Music, iCloud, TV+, News+, Arcade, Fitness+ etc.) through carrier, retail, and financial service partners. Apple Media Product’s (AMP) Partner Operations team is seeking an experienced program manager for partner onboarding in APAC across multiple platforms (codes, API integrations, and billing) and channels (carrier, retail, etc.). You will support and grow the programs in APAC that enable third party partners to sell services on Apple’s behalf. You are a curious person who loves to tackle problems and enjoys finding the solution whether it be technical, process, or otherwise. You are comfortable navigating ambiguity, you are creative, and you love to understand the ins and outs of an issue. You can balance the needs of multiple teams and maintain a strong sense of emotional intelligence for our partners.

Key Qualifications

  • We seek a program manager with proven ability working with internal and external partners to launch high visibility partnerships
  • Experience communicating status to a diverse cross-functional team across engineering and business (adapting the information you share based on the audience)
  • Self-starting and self-motivated teammate
  • Good technical proficiency with a desire to learn more
  • Experience documenting processes and customer experience

Description

• Own the technical integration and partner onboarding of channel partners! • Manage partners after go-live to resolve any issues and identify areas for optimization ! • Identify improvements that could improve platform or program, scope opportunity and propose for roadmap inclusion • Develop in-depth understanding of the back-end systems to be able to see around corners and mitigate issues before they occur • Support day-to-day operational requests from internal and external partners • Transition manual processes to automated and scalable ones

Education & Experience

BA/BS and/or 8+ years of relevant experience

Additional Requirements

  • 10% travel as needed (after COVID-19 work from home policy is ended)