Systems Quality Management (SQM) Project Manager

Singapore, Singapore, Singapore
Operations and Supply Chain


Weekly Hours: 40
Role Number:200218413
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! The AppleCare BPR team has an immediate opening for a Systems Quality Management Project Manager to handle and lead User Acceptance Testing (UAT) activities for Regional and Global AppleCare initiatives. You will be responsible for the planning, coordination, execution management and progress reporting of testing activities for BPR projects across businesses groups within AppleCare.

Key Qualifications

  • 5-7 years business experience, with 3+years of testing/QA experience preferred
  • Comfortable balancing multiple efforts simultaneously
  • Strong organizational and documentation skills
  • Ability to handle deadlines and proactively driving teams to meet established landmarks
  • Excellent listening, communication, leadership and presentation skills
  • Experience with Software Development Lifecycle beneficial
  • Project Management experience beneficial


High level capabilities needed for this role include the following PROJECT MANAGEMENT - Partner with PMs to understand the project scope and functionality to be tested - Establishes a timeline to deliver UAT inline with major project milestone - Estimates resource requirements to complete UA - Identifies Risks and appropriate mitigation plans for UA - Manages deadlines and results-oriented demands - Utilises problem solving skills to investigate and drive issues found in UAT activities UAT MANAGEMENT - Lead cross functional teams on User Acceptance Testing or support other UAT PMs - Works with Global UAT manager, regional PM and IS&T teams to ensure realistic UAT plans are in place - Presents UAT procedures to Business Groups and Project Teams - Create UAT test plan for preparation and execution - Drives UAT planning meetings and activities - Responsible for gathering scenarios, script writing facilitation and availability of master data & test environment Responsible for communicating system impacts on UAT schedule - Responsible for working with Project Manager to get accurate scripts updated by Business prior to UA - Responsible for setting up test tracking tool for each UA - Responsible for ensuring the UAT environments, and required data set up are available to support testing - Responsible for UAT Status Reporting (Major Projects) - Host triage calls across regions, functions and IT team - Responsible for handling escalations within IS&T or Business teams to allow testing to continue - Responsible for reporting progress status on UAT activities and issues to the project team and management - Drives technical root cause analysis across multiple systems and ensures issue resolution - Coordinates with PM and IS&T to identify and work around system updates and test system outage - Resolve issues & complete UAT on time - Builds strong working relationships within regional and global teams - Communicates consistently with customers to ensure a quality product or service is delivered - Must be an effective communicator and be able to work efficiently with multiple business groups MASTER DATA MANAGEMENT - Fulfilling master data need of all Capital and Non-Capital funded User Acceptance Testing (UATs) running in parallel AUTOMATION - Experience with SAP-Worksoft, Selenium and other industry leading edge automation tools TECHNICAL SKILLS - Must have a good knowledge of data base and CRM systems, SAP functional experience preferred - Ability to analyse and understand business data/processes in relation to business project - Ability to develop a good understanding of AppleCare Business models and processes, service models, and IS&T and MDM processes - Technical mentality, able to understand systems and database architecture

Education & Experience

Bachelor’s Degree or equivalent preferred Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Additional Requirements