Project Manager - Apple Store Online User Acceptance Testing (UAT) - Automation
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Our User Acceptance Testing (UAT) team ensures that our Apple Store Online offerings work as designed, and deliver the magical experiences that we intend. This team understands our systems deeply, creates a test plan to evaluate our new offerings, and provides final quality sign-off before they go live. In this role you will drive the advancement of test automation, increasing coverage and building efficiency and scale for this team. If you’re the type of person where good enough isn’t, this is the role for you.
As a UAT Automation Project Manager, you will manage and lead automation efforts for multiple medium to large-sized, global cross-functional UATs with concurrent timelines and have a direct impact on one of the world’s largest e-commerce sites. You will establish automation standards, guidelines, technologies and approaches for the UAT projects to reduce testing cycles with a goal of 100% automation. Inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We believe this role will place you in a highly energized environment with some of the most hardworking, creative individuals in the industry. You will be inspired to share and continue building on your years of experience while providing extraordinary support to an amazing team!
Responsibilities:
Developing and executing the test automation strategies, processes, and reporting for the ASO UAT team
Collaborating with multiple IS&T and Business partner teams to connect-the-dots across orgs, and partner on advancing our test automation capabilities and tooling.
Building deep subject matter expertise of our E2E digital customer journeys, business processes, and underlying systems
Working with business and technical partners to understand each digital solution that we build, and using this knowledge to define a test automation plan for each that thoroughly evaluates functionality, usability, and reliability/scale across a range of use cases.
Operating as a regional Automation lead of ASO functional and cross-functional tracks for larger UAT program, and/or as part of a global team supporting work that may be covered across regions.
Lead test resources through successful execution of automated testing scenarios, while providing input into processes driving continuous improvement and alignment with industry best practice.
Troubleshoot, resolve and triage automation related defects. Take learnings into consideration for future product needs and roadmaps.
- • Bachelors degree in Computer Science or a directly relevant discipline
- • 4-7 years of Test Automation experience, in a field requiring a deep understanding of complex and integrated systems.
- • Direct experience in IT, UAT, or PVT building and implementing test automation strategy, processes, methodology, and tooling.
- Deep experience performing manual and automated testing with various frameworks and tools like Java, Python, AI/ML, Selenium, Cucumber, Jenkins, CI/CD, etc.
- Extensive IT, UAT, and/or PVT testing experience within an e-commerce or contact center landscape
- Communicates with clarity, both written and verbally.
- Experience with transactional commerce systems such as SAP (S4 preferred)
- Excels at seeing around corners, identifying potential areas of concern, having a proper sense of urgency, and can rally teams to review and mitigate risks in a program.
- Demonstrated ability to establish relationships with partner teams and be seen as a trusted advisor and partner.
- Demonstrates good facilitation, negotiation, and conflict resolution skills.
- Is an outstanding team player, is detail oriented, quality-focused, and has deep analytical and problem-solving skills.
- Exhibits a genuine passion for innovation shown through creative strategies and continuous process improvement.
- Possesses a deep understanding of the Software Development Lifecycle (SDLC), in both a Waterfall and Agile development landscape..
- PMP or Project Manager Certifications a plus