At Home Advisor (Mandarin Support)

Singapore, Singapore, Singapore
Support and Service

Summary

Posted: 5 Sep 2017
Weekly Hours: 40
Role Number: 57818918
You’re a problem-solver and amazing with customers. You’re enthralled by the way things work, and have the ability to install, maintain, and troubleshoot your own hardware and software. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor. 你有能力解决客户问题并让客户感受到完美的服务。你对事物处理非常感兴趣,并有能力自己安装,维护及故障排除自己的硬件和软件问题。你有能力在不同的系统和应用程序中处理多项任务,分析和解决各种复杂的技术问题,以及能够很好在系统里执行任务。你有良好的口述和书面表达能力,以及能够有效并很好的管理自己的工作时间。你的任务除了帮助解决技术问题之外,同时也可以提供客户一个令人难以置信的客户体验。由于你需要在家里独立工作,你需要有自律及有能力以远程方式与同事及管理层共事。如果这些都是在描述着你,你就可能是下一位在家办公的顾问

Key Qualifications

  • Experience in customer service/support environment or equivalent experience; call center experience will be preferred, but not essential
  • Professional troubleshooting expertise or proven technical ability, Apple product knowledge preferred
  • Customer service focus and passion for support
  • Discipline to work remotely from home with a set schedule
  • Availability to attend approximately four to five weeks of required online training on a fixed schedule that may include weekends
  • Flexibility to work between the hours of 9:00 a.m. to 9:30pm (Shift Duty), including weekends, with the possibility to flex up hours depending upon business needs
  • Successful completion of a pre-employment assessment and criminal background check
  • Successful completion of initial training
  • Minimum typing speed of 60 characters per minute
  • Must have a private and quiet workspace with an ergonomic chair and desk
  • Must have High-speed Internet service (20 Mbps downlink and 1Mbps uplink or better) from a reliable provider
  • Fluent in Mandarin (verbal and written) and ability to type in both Simplified Chinese & Traditional Chinese due to role supporting respective regions
  • General administration and phone, email, chat support duties preferred
  • 较强的解决问题能力,能顺应不同程度的客户技术基础,提供清晰的技术指导和解决方案,熟悉苹果产品知识者优先
  • 对客户服务专注并热情
  • 可按照排班自律的在家工作
  • 包括周末在内可以参加约4-5周的在线培训
  • 工作时间在早上九点至晚上九点三十分之间(轮班制),包含周末,可根据公司需要灵活调整工作时间,每周工作40小时。
  • 成功通过公司的评估以及犯罪背景调查
  • 成功完成初试培训
  • 文字输入速度需要达到每分钟60字
  • 工作环境必须私密安静并且配备具有人体工学性的桌子和椅子
  • 必须有从可靠网络服务商处所配备的高速网络(20 Mbps 下载 1Mbps 上载及以上)
  • 具备良好的普通话听、说、读、写能力;具备简体中文与繁体中文字符输入的能力优先
  • 可完成一般行政需要及电话,电子邮件,在线聊天支持职责者优先

Description

As an Apple At Home Advisor, you’ll be supporting many of our popular products and services, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs - and remind them that behind our great products are amazing people. This position comes with competitive pay, great benefits, participation in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development. 作为一名在家工作的Apple 顾问,您将会支持我们多种热门产品与服务,如 iPhone,iPad,Macbook 及Mac 等。作为客户联系Apple的最初纽带,您将成为Apple最佳的代言人,提供优质的客户服务,故障诊断与支持。我们将依赖您去倾听客户的需求,用您专业的技术,创造力,热情去解决他们的问题,让客户感知到在这些优秀的产品背后有这样一群同样优秀的服务人员。 这个职位将会提供您优厚的待遇,薪金。同时您也可以购买公司的股票,休假,及员工优惠价格购买产品,并有很多专业资源支持您不断发展。

Education & Experience

Additional Requirements