People Services & Technology Manager
Bengaluru, Karnataka, India
Corporate Functions
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services and customer experiences very quickly. Bring passion & dedication to your job and there’s no telling what you can accomplish.
The People Services & Technology team has an immediate opening for a manager to establish, scale and lead a new team in India who will be responsible for strategic delivery across a range of services & technology areas.
You will be working in partnership with global teams in AMR, EMEA and APAC to ensure the organisation continues to create great employee experiences across Apple's growing employee community.
Key Qualifications
- Strong experience in implementing and managing HRIS technology solutions is required with experience of Workday strongly preferred.
- Knowledge and experience delivering global Human Resources operations, processes and management systems is strongly preferred.
- Experience developing new teams & fostering an innovative, technology driven approach to operational activities.
- Proven ability to design complex processes and drive both internal and cross-functional organisation change
- Strong customer focus mindset, attention to detail and ability to see problems from both a customer service and engineering solution perspective.
- Excellent communication & teamwork skills with ability to influence multi-functional teams, build strong relationships with all business partners.
- Experience of portfolio & program management best practices, project management practices, risk & issue resolution.
- Ability to prioritise multiple work streams in a dynamic & changing environment.
- Strong mentorship, coaching skills, ability to make good hiring decisions for Apple and develop individual contributors to maximise strengths and diversity of skills in a team.
- Position requires strong knowledge of analytical teams and the tools they use. Understand technical concepts involved in analytics initiatives and foster creativity and innovation across the team.
- Knowledge of software development best practices, coding principles and experience building large scale solutions in a global enterprise.
- Ability to engage, understand and make decisions related to systems architecture concerns and strategy.
- General understanding of current industry trends in the areas of AI/ML.
- Experience scaling teams to provide a broad set of day-to-day support services to business teams. This would include establishment of SLAs, intake process’s and ticket management.
- Scorecard creation, knowledge of call-centre/help desk measurement techniques & metric definition.
- Ability to understand complex business problems and translate those problems into tangible solutions which can be understood and implemented by technical teams.
- Ability to engage with different procurement / vendor agreement cost models required to maximise value add to the business team based on cost, FTE/contractor ratio & onshore/offshore ratio levers.
Description
We are looking for a manager with end to end experience establishing large scale technology and services teams. The person will be responsible for the day to day operations of a number of teams with a diverse set of business objectives including advanced analytics products and services, product management of our core People Products, process design, change management, production support of People tools and technology.
The role will require the manager to stay current on technology and analytics trends to support People and HR teams. The right person will have a natural leadership ability, good communication skills and an eye for talent to grow a strong team in the region.
Education & Experience
Masters level degree or equivalent from reputable college in the area of computer science or information management systems.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products.
Apple benefits programmes vary by country and are subject to eligibility requirements.