IT Service Application/Program Manager

Beijing, Beijing, China
Software and Services


Role Number:200547228
At Apple, we believe in hard work, a fun environment, and the creativity and innovation that only comes about when hardworking people from a diverse group of backgrounds approach problems from varying perspectives The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Building this environment starts with YOU! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. If you bring passion and dedication to your job and there’s no telling what you could accomplish. This is a transparent and meaningful role at Apple in China and will have great impact on Sales Team.


Participate in the full life cycle management of organization related corporate IT application assets to ensure the application systems can provide secure, stable and high-quality service to support business needs. Fully understand the Business Architecture and Application Architecture of the responsible organization. Deep knowledge of the systems in charge of, including application logic, boundary and relationship to other systems. Act as a project/program manager in the application development and operation process. Key person to coordinate businesspeople, solution architects and developers and system integration partners (Suppliers). Manager of the change implementation phase of Enterprise Architecture Development. 1. Manage IT Project & program start from seeking approval to successful execution. 2. Manage application development, operation and related change management. Continuously improve quality of service including both service level and business results through active iteration during the application life cycle. 3. Mange the application solutions vendors and/or suppliers, including choosing vendor, contract management, service quality management, GR and payment management etc. 4. Work closely with business stakeholders, record and manage requirement and discover opportunity of digital innovation.

Minimum Qualifications

Key Qualifications

  • Good oral and written English. Can use English as working language.
  • Deep knowledge of project management, PMI certified PMP is preferred. Have at least 4 years of on hand IT software project/program management experience. Experience of multi supplier project management
  • At least 3 years of software engineering management experience, familiar with modern software engineering methodology and SDLC process management.
  • Very strong communication skill. Can use “business language” as well as “technology language” to communicate with out barrier among different stakeholders.
  • Have ITSM system operation and service management knowledge and experience is preferred.
  • Sales & Distribution,Retail, Supplier/Demand Chain experience is highly desirable.

Preferred Qualifications

Education & Experience

Bachelor degree and major in Science or Engineering, software related. Equivalent experience above computer science or related field.

Additional Requirements