Developer Engagement Engineer

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The people at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. We believe that it’s the diversity of those people and their ideas that encourage the innovation that runs through everything we do, from amazing technology to industry-leading privacy and environmental efforts. Join Apple and help us leave the world a better than we found it. The Developer Engagement team creates user experiences and services to enable Apple’s engineers to craft high-quality products. We are responsible for internal tools and supporting technologies that are critical parts of the Software Engineering workflow. We are looking for an exceptional engineer to join a dynamic team that drives innovation in how we develop and support workflows used by internal developers to create our operating systems and applications.
You will provide an exceptional support experience for internal developers. This includes advanced troubleshooting, tools adoption guidance, and best practice recommendations. You will represent their voice when providing feedback to our internal tools teams. Streamlining these interactions by delivering tools and automation provides meaningful impact and allows our team to scale and ultimately improve the workflow experience. - Provide an excellent experience while supporting our internal users, including technical and non-technical inquiries - Develop automation/tooling that will dramatically improve our efficiency and the end user experience - Instrument observability of support workflows, analyze metrics, and optimize the process - Seek out opportunities to enable community management and self-help opportunities for the systems we support (e.g. FAQs, How-to-guides, and documentation) - Craft concise and effective communications around maintenance and incidents - Maintain high quality product feedback by ensuring bug reports are actionable
  • Experience communicating with customers and collaborating with technical/design teams
  • Automation development experience surrounding high scale operations
  • CI and distributed systems triage and troubleshooting skills, ability to give clear technical direction and solutions
  • Designing and using web service APIs
  • Proficient in modern scripting or compiled languages (Python, Swift, C/C++, etc.)
  • Thrive in dynamic environments, run multiple priorities and projects, excellent follow through
  • Ability to refine user requirements and prototype new solutions from scratch
  • Outstanding communication and presentation skills, written and verbal, to all levels of an organization
  • Previous Slack workflow, api, and application development
  • Experience with cloud-based infrastructure, databases, and APIs
  • macOS, iOS, or UNIX development experience
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $136,300 and $248,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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