Manager, Digital Content Management (DCM) Production

Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain

Summary

Posted: Oct 18, 2018
Weekly Hours: 40
Role Number: 113340587
Apple is seeking an experienced web/mobile production operations manager to join the Apple Digital Content Management (DCM) team. The DCM team owns digital content production for Apple’s e-commerce website, mobile app, and several Retail Stores systems. Our mission is to continuously improve the quality of information presented to Apple’s customers while delivering on the ever- growing velocity of store changes required by cross-functional teams.

Key Qualifications

  • 3+ years managerial experience; 10+ years experience in technology, operations, e-commerce and/or customer support
  • Demonstrates success in business process re-engineering, optimization Knowledge in large scale, global content management systems, e-commerce, publishing/web production
  • You listen
  • You plan/prioritize workload and coordinate resources
  • You manage projects
  • You hire smart, effective, high-performing people
  • You quickly grasp the essence and underlying business priorities when faced with new problems
  • You evangelize smart processes and solutions
  • You communicate effectively to global partners and to senior management regarding risks/benefits of solution options
  • You are smart and self-directed
  • You are a problem-solver
  • You are a web technologist
  • You are organized and articulate
  • You are conscientious and detail oriented
  • You are someone who thrives under pressure and deadlines
  • You are at ease taking care of ambiguity and rapidly changing requirements You are passionate about managing teams
  • You are willing to roll up your sleeves and get your hands in the tools to meet deadlines

Description

Ensuring the timely and high-quality delivery of digital content and catalog item set- up to the worldwide Apple Store platforms, as we expand into new geographies, languages, customer segments, and platforms. This involves: - managing and motivating a team of high-performing DCM Specialists - knowing existing tools, systems, and processes - driving processes improvements that will enable the DCM team to support ever- growing business demand - understanding needs of worldwide and regional business teams - partnering with technology partners to drive tooling and systems improvements

Education & Experience

BA/BS degree

Additional Requirements

  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants