Customer Quality Engineer - Mac

Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain


Posted: Jun 27, 2018
Weekly Hours: 40
Role Number: 114016480
Join the fast paced Product Quality Engineering team. You will partner closely with the Engineering, Operations and AppleCare teams to ensure our customers have the best Customer Experience.

Key Qualifications

  • • Working knowledge and theory of Quality Methods, Design of Experiments and Statistical Process Control methods
  • • Project management experience
  • • Excellent written and verbal communication skills in English
  • • Technical systems knowledge related to electronics and mechanical assembly
  • • Expertise in statistics and quality sampling methodologies
  • • Third party production quality & process management experience
  • • Exceptional ability to build relationships
  • • Able to develop and present conclusions based on analysis to senior executives


• Own and drive key quality metrics • Provide regular VP level communication of program quality • Monitor Outgoing Quality Control (OQC) and Final Quality Assurance (FQA) processes at OEM sites • Monitor Customer Experience metrics in the field • Manage quality escalations • Drive on-going product improvements with Manufacturing, AppleCare and Engineering teams • Conduct periodic reviews of Field/Factory Quality Data with OEM partners • Leads weekly Quality Improvement Forums • Generate Product Health summaries on a regular basis • Set up automated reporting systems

Education & Experience

• BS or MS degree in Engineering

Additional Requirements

  • • 5+ years of industry experience in manufacturing or development of electronics
  • • Experience working with high volume international manufacturers
  • • Ability to travel internationally 20%.