Senior Financial Analyst, AppleCare

Santa Clara Valley (Cupertino), California, United States
Corporate Functions


Posted: Nov 13, 2018
Weekly Hours: 40
Role Number: 114083203
Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you love thinking analytically? Are you passionate about using your financial knowledge to navigate complex challenges? Just as our customers find value in Apple products, the Finance group finds value for both Apple and its shareholders. As part of this group, you’ll play an integral role in ensuring our day-to-day financial health. You and your team will support Apple’s growth, both top and bottom line, by applying the same level of innovation toward financial matters as we do toward our products and services. You’ll also collaborate with Apple teams across the world to develop more effective investment strategies and risk management. Finance is critical to upholding our global dedication to excellence, and it is directly responsible for shaping the company’s future. Join us, and you’ll have a meaningful role in continuing Apple’s legacy of efficiency and success. AppleCare Finance is a fast-moving, dynamic organization that provides the world’s best post sales customer support. The AppleCare Finance team is closely aligned with the business and is one of the best business partnering organizations inside of Apple. This highly visible role will be focused on supporting AppleCare Finance, Retail Finance, and AppleCare’s Service teams by providing guidance, tools, data, reporting, process recommendations, financial analysis, and business metrics.

Key Qualifications

  • 5+ years of experience
  • Advanced skills in - Tableau, Excel and SQL
  • Exceptionally detail oriented even when working with large data sets, with insight to determine applicability of big picture analysis and obsessing over details
  • Self starter and ability to work comfortably with incomplete information/ambiguity in fast-paced, high-pressure environment
  • Process re-engineering - ability to continually challenge the status quo process and ensuring continual value add & efficiency
  • Proactive problem solver, expected to present problems and recommendations simultaneously
  • Extremely curious - is not satisfied with easy or convenient answers; drives issues to root cause
  • Best in class communication and presentation skills
  • Ability to maintain strict confidentiality around product launches, corporate forecasts and other strategic initiatives


This is a finance role within Operations Finance with a very strong focus on data analysis for our Decision Support Team within AppleCare Finance. This role will have various responsibilities including financial analysis, business partnering, functional ownership, and information and reporting specialist. This role will need to learn the service business from a boots on the ground perspective but also need to understand all the financial transactions around this business. In addition, this role will need to be able to provide tools, data, analysis, and reporting to support our own responsibilities in Service but also support the other AppleCare Finance teams such as: Pricing, Sales/Margins, Warranty, Procurement, Logistics, and Call Center. ▪Experience partnering with all levels of management especially around influencing business decisions, delivering financial results, and financial analysis ▪Drive standardization and best practices across channels, geos, and functions ▪A lot of ad hoc requests!

Education & Experience

Bachelors Degree with an MBA preferred

Additional Requirements

  • Project Management
  • Big Data Experience
  • Tableau Training