Global AppleCare Change Lead

Austin, Texas, United States
Support and Service


Posted: Oct 24, 2018
Weekly Hours: 40
Role Number: 114232857
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. You will serve as a Change Lead for the Global Planning, Portfolio and Change (PPC), delivering change management for cross-functional AppleCare projects. This role involves working with the AppleCare project and functional teams based in the US, EMEIA and APAC.

Key Qualifications

  • Experience with change management concepts (for example PROSCI), tools and implementations. Project Management experience a plus
  • Effective presentation skills across project management teams and partners
  • Strong negotiation and facilitation skills
  • Ability to gain trust and solicit action from project partner
  • Flexible, inventive and focused on the details
  • Self starter, especially related to tool/platforms and process training
  • Ability to identify and implement improvement opportunities
  • Ability to work with teams from multi cultural backgrounds, countries and time zones
  • Strong communication, documentation, and presentation skills
  • You are a motivated teammate


You will deliver change management on large, cross-functional initiatives, including partner analysis, change impact analysis, and communications and training plans Execute and deliver Apple-developed methodology and templates Train PMs and other partners on change management process, tools and templates, acting as a reference point for queries and information Earn respect and trust of partners, soliciting action in a fast-paced environment Manage and update the change management framework and templates as necessary Work independently while providing visibility and status reporting to project team, change management team and leadership

Education & Experience

Bachelor degree or equivalent experience Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Additional Requirements