Instructional Design Project Manager
Austin, Texas, United States
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Do you enjoy finding new training solutions for old training problems? Can you quickly and effectively gauge the needs of a group and design effective training to meet those needs? Do you thrive on managing complex training design initiatives? If so, this job is for you. The AppleCare Instructional Design Project Manager works with various business stakeholders to identify training needs, design, and create instructor led, computer based, and virtual training using cutting-edge technology and innovative solutions. This Instructional Design Project Manager is capable of leading a collaborative development process while working closely with training developers, training delivery managers, and key project partners. The successful candidate is able to create activities that are engaging, challenge the learners understanding, and to relate to learning objectives. The ideal candidate will be highly motivated with excellent interpersonal, written and verbal communication skills. You’ll work under tight deadlines with minimal supervision in a fast-paced dynamic environment that demands high quality, creativity and consistency.
- Strong organizational and project management skills.
- Experience crafting and developing training on functional and technical job skills.
- Knowledge and understanding of adult learning theory and instructional design methodologies for classroom based, self-guided and virtual training.
- Ability to manage multiple projects within tight timeframes.
- High aptitude for managing and solving tactical issues.
- Ability to work independently and be self-directed.
- Quickly and effectively shifts gears to meet changing business requirements.
- Ability to work effectively on global and virtual teams and accommodate time differences.
- Excellent verbal, written, and interpersonal communication.
- Strong sense of personal accountability for project success.
- 4+ years experience in managing training projects and / or training development.
- Experience working within learning and content management systems.
Coordinate, implement and manage training development initiatives: Develop and maintain project plans and schedule, and communicate changes in scope in a timely manner Develop and maintain project communications Craft and maintain training documentation related to each project (such as project plans, timelines, gather sites, etc.) Engage with Developer Manager to ensure proper developer assignment to each project, as needed Incorporate feedback to assess training effectiveness and evolving training content Prepare reports by collecting, analyzing, and summarizing training outcomes data and trends. Work with training delivery team to determine training needs of AppleCare. Create experiential activities geared towards adult learners. Transform task lists into learning objectives. Design, develop, and maintain ground classroom, virtual classroom, and self-paced training content using both traditional instructional design and rapid development strategies. Ensure training is innovative, engaging and on the cutting edge of training technology. Review developer content for technical and procedural accuracy. Hold training related project meetings with appropriate team member and stakeholders as needed - i.e training kick-off meetings, training check-in meetings, delivery coordination meetings, sites training readiness meetings, and training project debrief meetings. Work closely with Localization team to devise a localization strategy for each project. Work closely with Learning Management Admin to devise an assignment strategy.
Education & Experience
BS in Instructional Design or equivalent work experience Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.