Senior Program Manager - Logistics BPR

Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain


Posted: Oct 18, 2018
Weekly Hours: 40
Role Number: 114322357
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. As a Senior Program Manager within the Worldwide Business Process Engineering organization, you will work with a globally dispersed cross-functional team to conduct root cause and alternatives analysis to add new supply chain capability, drive process optimization, increased scale & efficiency, and minimize cost. You will prepare appropriate documentation including current state, value stream mapping, scenario & sensitivity testing, financial analysis, and business case development. You will oversee all aspects of project information including timelines, budgets, resource allocation, scope and definition, and provide oversight of a global portfolio of projects.

Key Qualifications

  • Broad supply chain management exposure with expertise in a specific area to include logistics, fulfillment, transportation, global trade compliance, procurement or Supply Chain Operations
  • Experience driving supply chain process improvement / Kaizen, quality Six Sigma, and Lean efforts
  • Proficient at leading multiple efforts simultaneously in a global company
  • Consistent track record of leading strategic projects combined with the ability to execute at tactical project-level activities and tasks
  • Experience planning, managing, delivering medium (6-8 month) to large (8-12+month) projects
  • Proven ability to handle deadlines and meet cost constraints
  • Proficient knowledge of the systems implementation and development life cycles
  • Proficient in business process flow diagramming
  • Ability to facilitate Brainstorming sessions to gather requirements
  • Ability to perform robust business process analysis and recommend solution
  • Excellent communication across project and management teams
  • Excellent leadership skills that enhance project team effectiveness
  • Excellent organizational and documentation skills
  • Literacy with process modeling tools, MS Excel, and basic project planning tools


You will have the ability to find opportunities and lead business process re-engineering efforts. You will also be responsible for leading medium to large size, global cross-functional projects, build and roll-out innovative technology and business process solutions that increase efficiencies, improve customer satisfaction, build customer loyalty, and drive revenue. This position requires this person to work with senior management and global teams to define processes and system roadmaps and drive improvements of the organization. This effort is directly linked to our commercial strategy and needs to be forward-looking. This may include: • Understanding future strategies and directions to anticipate needs • Building Internal and external expertise driving best practice and innovation • Situation analysis and audit of current organization / process / data and systems • Gap analysis of As-Is vs. To-Be • Proposing and driving new solutions that may be implemented WW or addressing local processes • Develop metrics such as customer satisfaction, user acceptance, business impact, e.g. Apply analytical skills to help rationalize and inspire change. Essential Duties and Responsibilities: 1. Gather and synthesize detailed, global business requirements and design specifications. 2. Assess current processes. Develop and implement future business processes. 3. Serve as liaison to Operation teams to develop technology systems solutions (requirements, user testing, etc.) to support WW SOS initiatives. 4. Partners with key cross-functional partners to solicit customer and associate feedback to identify initiative improvement opportunities for implementation. 5. Act as a liaison between the business teams and IS&T (Information Systems and Technology) to ensure that the business requirements are complete and met by the proposed technology solutions. 6. Drive the design, development, implementation and management of solutions for Customers. 7. Work with business leads to define and manage business process and technology roadmaps in support of long-term divisional strategies. 8. Implement new ideas effectively within the Apple culture. Influence decisions and change management through collaboration, leadership, and a customer-focused approach. 9. Provide functional subject matter expertise. 10. Manage complex projects to major milestones. Develop project justification proposals, business cases and return on investment estimates; obtain executive approval and funding. 11. Develop and maintain key project governance documentation to ensure the proper amount of structure is applied to enable project success. 12. Facilitate project related testing, roll-out, and post-mortem work. 13. Provide timely updates and elevate critical risks to project, management, and senior executive teams.

Education & Experience

Bachelors degree required, MBA is desired

Additional Requirements

  • • Self-motivated, driven individual who is comfortable working in a global, matrixed, fast-paced environment
  • • A proven ability to influence and collaborate across all levels of the organization
  • • Experience working on projects for teams based outside the U.S.
  • • Exceptional project management skills with a maniacal attention to detail
  • • Strong written and communication skills
  • • Ability to thrive in an ambiguous environment
  • • Knowledge of industry best practices, third-party providers, and technologies