Instructional Designer

Santa Clara Valley (Cupertino), California, United States
Software and Services

Summary

Posted: Oct 8, 2018
Weekly Hours: 40
Role Number: 114348236
We live in a mobile and device driven world where knowledge of the physical world around us is needed. We rely on this knowledge to get around, to learn about our environment and to enable spectacular new features for custom applications. Apple is meeting those needs as robustly and as creatively as possible and is interested in people who want to help meet that commitment. The success we are striving will be the result of very skilled people working in an environment which cultivates creativity, partnership, and thinking of old problems in new ways. If this sounds like the kind of environment that you find intriguing, then let's talk. These elements come together to make Apple an amazing environment for motivated people to do the greatest work of their lives. Will you help us enable the design the next generation of revolutionary Apple products? The Collaboration & Productivity team works hard to provide our internal employees with information, tools, and support throughout their careers at Apple. We focus on building productivity and collaboration tools, and provide information, training, and support needed to use those tools effectively. Using data to drive end user efficiency, our eclectic team manages clients, provides internal services, creates applications, and acts as the voice of IS&T to the company. Everyone at Apple depends on our team’s communication skills, obsession over the customer experience, and attention to detail.

Key Qualifications

  • Minimum 5 years in a professional environment with much of the past 3 years in an instructional design and/or content development capacity
  • Strong presentation and facilitation skills, and ability to engage distance learners and explain technical concepts in clear, non-technical language
  • Proven experience in video production, including but not limited to scripting, storyboarding, voiceover, motion graphics, and editing
  • Experience with screen-casting applications on the Mac, for example ScreenFlow and iSubtitle
  • Expertise with current versions of macOS and iOS
  • Advanced expertise in iWork, iLife, iCloud, iMovie, and Final Cut Pro
  • Advanced expertise with Adobe Captivate
  • Experience with Adobe Creative Suite, including Illustrator, InDesign, and Photoshop
  • Strong time management and organizational skills, able to deliver multiple projects of varying lengths, while meeting quality standards and deadlines
  • Extremely strong teamwork ethic and customer support focus
  • Experience with Learning Management Systems and Learning Content Management Systems, specifically Saba LMS and Adobe Experience Manager a plus
  • Bachelors in Instructional Design, Video Production, Educational Technology or related field, or equivalent work experience
  • Experience with graphic design and UX a plus

Description

We are looking for an experienced Instructional Designer to design, develop and deliver ILT, VILT, and Web-based training content for our internal audience. The ideal candidate possesses a strong customer success ethic, exceptional facilitation skills, displays creativity and agility, handles ambiguity with ease, and understands the core strengths that make Apple’s products easy to use. A successful candidate will: Actively participate in a global team of technical experts and instructors that create and deliver content for Apple's internal audience, including New Employee Training and on-boarding Demonstrate an ability to work collaboratively on design and development efforts, while also working autonomously to make business-critical, data-driven decisions Understand the entire lifecycle of training, from analyzing training needs to creating content to delivery and evaluation Leverage online platforms and tools to collaborate and communicate effectively with team members based out of our local and global offices Demonstrate flexibility in the face of shifting priorities in a dynamic environment
 Create training materials designed for in-person and distance-learning, including web-based content such as instructional videos and interactive eLearning courses Demonstrate a strong and inviting presentation/facilitation presence, with the ability to listen and quickly adjust content to meet the needs of a diverse audience Troubleshoot technical issues on the fly and seek out challenges through creatively developing both new solutions and improvements to existing systems Deliver thoughtfully designed work which maximizes ease of use across a variety of audiences while remaining true to Apple’s history of clean, aesthetically pleasing interfaces and materials

Education & Experience

B.S., a related technical degree, or equivalent work experience M.A., preferred

Additional Requirements

  • We promote innovation and new technology to further improve our creative output. Dynamic, smart people and inspiring, innovative technologies are the norm here. You will work with us to build an extraordinary teams. We're looking for a talented and passionate person to join this amazing team, if you feel this is you, we'd love to hear from you.