Web Editor/Writer

Austin, Texas, United States
Software and Services


Posted: Oct 26, 2018
Weekly Hours: 40
Role Number: 114354323
We’re looking for an experienced technical writer to make our support content look and sound extraordinary. As a technical writer for the online Content Services team, you'll craft simple, compelling support and learning articles to help customers use and love our products. You'll work with partners to make sure content is accurate, appropriate, and visually engaging. The result? Amazing content that gives our customers the answer they are looking for, at exactly the right time and in exactly the right way.

Key Qualifications

  • 5+ years of related experience with a Bachelor's degree, or 2+ years with a Master's degree
  • Exceptional writing, editing, formatting, collaboration, and communication skills
  • Experience transforming content using formatting and visuals
  • Ability to juggle multiple projects on tight timelines
  • Experience collaborating with writers, visual designers, and subject matter guides
  • Ability to express ideas clearly and diplomatically
  • Real passion for providing a great user experience


Write clear, simple content that speaks to customers in their own language Suggest ways to improve content with formatting and visuals Give constructive feedback to your peers and review your own work with others Collaborate openly and effectively with a range of stakeholders Collaborate with content strategists to analyze underperforming content and suggest ways to improve it Manage content projects and communicate status proactively Look for ways to make your content better - keep raising the bar

Education & Experience

Bachelor's degree in technical communication, writing/composition, or similar field (Master's degree in technical communication preferred)

Additional Requirements

  • Nice to haves
  • Understanding of SEO concepts and how readers find and use content on the web
  • Working knowledge of HTML and Mac
  • Experience writing social and video content