Bilingual HR HelpLine Benefits Specialist

Austin, Texas, United States
Corporate Functions


Posted: Oct 11, 2018
Weekly Hours: 40
Role Number: 114365765
Do you have a passion to help others succeed? Do you genuinely believe that talent is the greatest asset of any company? As a member of Apple’s People group, you’ll help discover and develop our most important resource: our people. Together, we’ll search the world to build our collective of talented visionaries and inventors. All the while, your efforts will maintain Apple as the most innovative company by striving to make us the most diverse — open to all people, all backgrounds, and all perspectives. And that’s just the beginning, because throughout Apple employees’ careers, you will continue to help them grow expertly and support them in work and life. Join our People team and help support the extraordinary talent it takes to make extraordinary products. The Apple Human Resources HelpLine is looking for someone to join the team as a Benefits Specialist. This team is the first point of contact in providing employee care and support for the Americas Region. The HR HelpLine team provides support to Apple employees on various topics including benefits, leaves, employee compensation, personnel data, HR systems and web-based tools. This position is on site in Austin, Texas.

Key Qualifications

  • Bi-lingual skills required: French, Spanish or Portuguese (reading, writing, and speaking)
  • Verbal and written bi-lingual skills in French, Spanish and Portuguese a plus
  • Minimum 3 years of Human Resources experience; 2 years experience working directly with benefits administration is preferred
  • Demonstrated ability and integrity working with confidential data
  • Highly collaborative and flexible working style
  • Solid verbal and written communication skills
  • Strong problem solving and critical thinking skills
  • Demonstrated ability to work well in a team environment


You will be responsible for researching and resolving complex employee needs related to health, time away and financial benefits while creating a meaningful employee support experience. You will use your incredible problem solving skills and solution-focused mindset to find opportunities to elevate the employee experience and drive workload efficiency. Your expertise will be shared across the team to prepare the team for peak times and key benefits related events. We are looking for self-motivated individuals who have a passion and proven track record for providing exceptional service. Professional and friendly communication skills, outstanding interpersonal skills, and the ability to collaborate and work cross-functionally to achieve team goals. The Benefits Specialist must also have experience in benefits administration and have a strong working knowledge of the dependencies between benefits, payroll, and third-party administrators.

Education & Experience

BA/BS or equivalent experience required.

Additional Requirements