Systems Quality Management (SQM) Project Manager

Austin, Texas, United States
Support and Service


Posted: Oct 24, 2018
Weekly Hours: 40
Role Number: 114376996
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. The AppleCare BPR team has an immediate opening for a Systems Quality Management Project Manager to manage and lead User Acceptance Testing (UAT) activities for Regional and Global AppleCare initiatives. This position involves the planning, coordination, execution management and progress reporting of testing activities for BPR projects across businesses groups within AppleCare. This involves the cross functional interaction with business teams, UAT testers and the IS&T department to ensure flawless execution of UAT plans and activities. The role also includes issue resolution/management for all UAT activities and requires the skills to negotiate through tight deadlines and demands from challenging parties. The ability to gain alignment by dedicated partnering with all levels across both the Business & IS&T communities is a key to success. You will exemplify flexible thinking, self-motivation, dedication to quality, focus on the details, and a positive attitude. This position can be located in Austin, Texas or Cupertino, CA.

Key Qualifications

  • 5-7 years business experience, with 3+ years of testing/QA experience preferred
  • Experience planning and leading medium to large projects
  • Solid ability to set milestones and lead to deadlines
  • Proficient at handling multiple efforts at a time
  • Excellent listening, communication, leadership and presentation skills
  • Ability to create and maintain relationships within the project team
  • Experience with service organizations
  • Strong organizational and documentation skills
  • Teammate with validated flexibility
  • Some Travel may be required (~10%)


PROJECT MANAGEMENT Works with BPR PMs to understand the project scope and functionality to be tested Establishes a timeline to deliver UAT in line with major project milestones Estimates resource requirements to complete UAT Identifies Risks and appropriate mitigation plans for UAT Manages to deadlines and competing demands Utilizes problem solving skills to investigate and drive issues found in UAT activities UAT COORDINATION Owner of the UAT Schedule Drives UAT planning meetings and activities Responsible for communicating system impacts on UAT schedules Responsible for working with Project Manager to get correct scripts updated by Business prior to UAT Responsible for setting up test tracking tool for each UAT Responsible for ensuring the UAT environments, and required data setup are available to support testing Responsible for UAT Status Reporting (Major Projects) Responsible for managing issue escalations within IS&T or Business teams to allow testing to continue PLANNING, REPORTING AND ISSUE RESOLUTION Responsible for reporting progress status on UAT activities and issues to the project team and management Drives technical root cause analysis across multiple systems and ensures issue resolution Works with Global UAT manager and regional IS&T teams to ensure realistic UAT plans are in place Coordinates with BPR teams and IS&T to identify and workaround system updates and test system outages BUSINESS KNOWLEDGE Solid understanding of AppleCare Business Models and process flows, Supply Chain/Logistics models, and Service Models Understanding of MDM processes and business Understanding of IS&T operations and processes Ability to analyze and understand business data/processes in relation to Business projects COMMUNICATIONS Partners with BPR Project Managers on UAT planning, timelines, scope & requirements Partner with teams to align Project Schedules Builds strong working relationships within regional and global IS&T teams Presents UAT procedures to Business Groups and Project Teams Communicates consistently with customers to ensure a quality product or service is delivered Effective and clear written communicator TECHNICAL SKILLS Good working understanding of SAP and CRM systems Experience in managing medium to large projects with good project management methodologies

Education & Experience

Bachelors degree required PMI training/certification highly desirable Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of others application

Additional Requirements