AppleCare Data Scientist
Santa Clara Valley (Cupertino), California, United States
Support and Service
Responsibility for the design, implementation, and ongoing measurements of key performance metrics relating to the health of the AppleCare service process from end to end.
- 4+ years of experience in a quantitative analysis/consulting role
- Advanced data modeling experience, SQL skills, and ETL design
- Experience with advanced data analytics, data transformation and data management projects
- Dimensional modeling and BI support
- In-depth experience of analyzing data and creating reports, working with data to identify trends and make recommendations
- Strong experience in BI tools like Tableau
This job has the potential for a high level of executive exposure and the opportunity to lead and facilitate critical service initiatives at AppleCare. If hired, you would be part of a tightly-knit and influential team chartered with designing and measuring business critical metrics and creating the consensus and momentum necessary to drive process improvements where needed. To perform this job, you possess strong analytical skills, and also be able to effectively communicate your insight to the highest levels of the company. Working closely with GBI on implementing infrastructure projects to scale the speed and quality of service offered by AppleCare Analyzing and evaluating the performance of key business metrics, e.g. return rate Whipping up quick, accurate analyses to answer urgent questions from top management, but also… Thinking deeply about ways to improve the accuracy of our measurement systems, forecasts, ensuring data integrity, and scaling the team's analytical capabilities and then helping to implementing these ideas while also maintaining day-to-day workload
Education & Experience
BS/MS in data mining, computer science, mathematics, environmental science/geology, statistics, engineering, operations research, or related quantitative field is ideal. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.