Process Improvement & Project Analyst - Consumer Receivables

Austin, Texas, United States
Corporate Functions


Posted: Nov 1, 2018
Weekly Hours: 40
Role Number: 114426717
Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you love thinking analytically? Are you passionate about using your financial knowledge to navigate complex challenges? Just as our customers find value in Apple products, the Finance group finds value for both Apple and its shareholders. As part of this group, you’ll play an integral role in ensuring our day-to-day financial health. You and your team will support Apple’s growth, both top and bottom line, by applying the same level of innovation toward financial matters as we do toward our products and services. Finance is critical to upholding our global dedication to excellence, and it is directly responsible for shaping the company’s future. Join us, and you’ll have an important role in continuing Apple’s legacy of efficiency and success. Apple’s Global Business Solutions (GBS) organization supports tens of thousands of Apple employees, customers and vendors on just about every topic under the sun. We offer advice and develop innovative solutions to challenging problems that come up all around the world. We are seeking an experienced analyst to be part of the Order to Cash Team in Austin, Texas. This position will provide project support and drive process improvement initiatives for the Americas Consumer Receivables Team.

Key Qualifications

  • Ability to quickly develop an understanding of the current environment (including systems, policies, processes, and procedures) within the organization, such that decisions will be rooted in a strong foundation
  • Mature, responsible, driven and able to work independently with minimal direct supervision
  • Excellent oral & written communications skills, including process documentation and presentation skills
  • Demonstrated ability to engage and communicate effectively across the organization and with external partners
  • Detailed and meticulous, outstanding attention to detail with strong analytical and problem-solving skills
  • Proven ability to deliver high quality and detailed work within deadlines
  • Ability to maintain a global perspective and recognize opportunities to align with other GBS regions on similar processes


• Technical and analytical abilities with a desire for driving improvements in process and system automation. • Coordinate with non-Finance groups to analyze root cause of individual transaction exceptions and provide solutions to upstream processes that will prevent future issues. • Manage large sets of data and know how to consume and present. • Assist in the streamlining, automation and development of scalable processes and systems • Working closely with Information Systems & Technology, Order-to-Cash, and various Business Finance groups to ensure that root causes are identified, processes are sustainable, scalable, and produce accurate results • Collaborate with the business team, IS&T, the Global Process Organization, and the Global Finance Projects Team to define as-is and to-be business processes and systems; develop business requirements documents for global applications; and conduct gap/fit analyses for potential solutions • Represent the business in reviews of process and systems controls, and the development of project schedules taking into account seasonal volume spikes, period close activities, etc. • Actively participate in data validation activities prior to system conversions • Coordinating user acceptance test activities including scheduling resources, and creating and executing use cases • Ready the business team and impacted business partners for systems implementations through effective communications and end user training • Provide regular project updates to management • Attend appropriate meetings to stay abreast of other initiatives and process changes underway within the organization

Education & Experience

• Bachelor's degree in relevant field

Additional Requirements