AppleCare Partner Relations Advisor - Korean

Sacramento, California, United States
Support and Service

Summary

Posted: Oct 22, 2018
Role Number: 200000586
You’re a problem-solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix issues, but also provide an incredible customer experience. Since the launch of the App Store, our Advisors have helped developers revolutionize the industries of business, healthcare, education, entertainment, and so much more. Through your support, you can help developers continue to transform lives and change the world. If this sounds like you, you could be the next AppleCare Partner Relations Advisor on our Korean language team. We’re committed to helping employees explore their potential. This position is located on-site at the Apple campus in Sacramento, California.

Key Qualifications

  • Verbal and written fluency in Korean and English
  • Minimum 2 years experience navigating and resolving various customer inquires
  • Experience supporting customers via phone, e-mail, chat, and/or in person
  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Able to self manage and work independently in a fast-paced, constantly changing environment
  • Thrives on a team where expertise is shared and feedback is welcomed
  • Effective time management including ability to multi-task, organize and prioritize
  • Able to research and grasp information across multiple tools while talking with customers

Description

We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As our customers’ point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We’ll train you to be the best. As an AppleCare Partner Relations Advisor, you’ll provide developer program support to some of the world’s most exciting companies. When developers have questions or issues related to our programs and products, you’ll respond to their requests and provide extraordinary customer service. We’ll count on you to identify when to contact other Apple support and escalation teams. You’ll use your business knowledge and analytical skills to make certain that the content of Advisor tools and developer services web pages are up to date and to diagnose and report the source of repeat issues. In short, you’ll be the face of developers’ experience with Apple. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.

Education & Experience

Additional Requirements

  • Available to attend approximately 4-5 weeks of required training on a fixed schedule that may include weekends
  • Requires ability and willingness to work non-standard business hours (between the hours of 2:00 PM and 2:00 AM PST), and weekends as needed.
  • Successful completion of a pre-employment assessment and background check
  • Successful completion of initial training
  • Able to meet minimum typing speed of 40 WPM while talking with customers