Technical Services Consultant (Project Engineer)

Los Angeles, California, United States
Sales and Business Development

Summary

Posted: Nov 6, 2018
Weekly Hours: 40
Role Number: 200000973
Apple Professional Services (APS) has an opening for a technical position located within the Los Angeles area with additional responsibilities in other accounts across the US. The APS organization provides a strategic differentiation in Apple's direct sales to K-12 and Higher Education institutions across the US. The APS team works to ensure the successful deployment of Apple solutions in our customers’ classrooms, both through direct engagement and through management and training of our third-party partners. This Technical Services Consultant (Project Engineer) position is part of a larger delivery organization that is specifically responsible for implementation architecture, installation, configuration, and integration of Apple products into heterogeneous network environments to improve teaching and learning. This position will be a key technical part of a support team that assists the Los Angeles Department of Education in supporting Mac and iPad deployments. You will need to be willing to travel to areas throughout the project base as needed and will be responsible for leadership and critical thinking in a hard-working, positive, collaborative environment. In addition, you will support other strategic accounts throughout the US both remotely and on-site. You should be resourceful and have a desire and motivation to learn, and to teach others. You will work remotely, at customer sites and collaborate with a geographically dispersed team. You are able to produce high quality user documentation and deliver training as required.

Key Qualifications

  • You have experience and a deep understanding of iOS and macOS deployments and supporting technologies, to include:
  • - Apple client management tools, such as Apple Profile Manager and Apple Configurator
  • - Apple School Manager
  • - Wireless networking
  • - macOS security
  • - Microsoft Active Directory and Exchange environments
  • - Mobile Device Management
  • - AirWatch and jamf certification desirable
  • Experience testing, analyzing, and troubleshooting technologies, and developing standard methodologies, recommendations, and remediation plans
  • Effectively work with diverse groups of customers, partners, and Apple leadership
  • Advise customers on Apple solutions and standard methodologies
  • Experience architecting, deploying, managing, and integrating iOS and macOS in customer environments
  • Ability to see the big picture of customer deployments while diving into the minutia of individual technologies
  • Ability to act forward-thinking when providing mentorship on delivery direction
  • Ability to lead in-depth technical troubleshooting and deployment conversations via e-mail, conference calls, whiteboard presentations, and written assessments targeted at Apple engineering, customer, and partner audiences
  • Ability to aggregate information from different sources to formulate a cohesive strategy or direction, and communicate the direction effectively
  • Adapt to rapidly changing requirements and various audiences, both technical and non-technical teams
  • Ability to demonstrate strong writing and project planning experience
  • Excellent time management and task prioritization skills
  • Exceptional communication skills, both written and verbal
  • Ability to build and deliver executive level presentations
  • Travel required. 25% - 35%

Description

Pre and post-deployment customer consulting and issue resolution. Developing, testing and maintaining baseline system images and iOS profiles, including a baseline build specification for all new devices deployed throughout the Los Angeles and other project bases. Assisting schools recognize areas of concern for their deployments and implementations and providing solutions. Assisting in coordinating the deployment of Apple hardware, OS X, OS X Server, and iOS at school sites. Mentoring customers in their use of the deployed Mobile Device Management solution (MDM) for Mac and iPad. Working with Apple Project Management to ensure technical quality on all APS engagements. Assisting in building scripts, packages, and developing custom applications to support each project as needed. Working as a technical liaison to the pre-sales Systems Engineer (s). A broad and deep technical knowledge of Apple products from iOS to OS X to OS X Server and all supporting technologies. Experience crafting, deploying, managing, and integrating both OS X and iOS in customer environments. Ability to see the big picture of customer deployments while diving into the minutia of individual technologies. Ability to be forward-thinking when providing mentorship on delivery direction. Ability to lead in-depth technical troubleshooting and deployment conversations via e-mail, conference calls, whiteboard presentations, and written assessments targeted at Apple engineering, customer, and partner audiences. Ability to aggregate information from various sources to formulate a cohesive strategy or direction, and communicate the direction effectively. Exemplary interpersonal, communication, and leadership skills. Ability to demonstrate strong writing and project planning experience. Ability to act as an autonomous self-starter that can communicate across companies, organizations, and management levels. Lead provider readiness through the creation and delivery of user documentation and training. Lead provider management activities and quality oversight to ensure customer satisfaction Calling out product issues and communicating customer impact effectively through multi-functional Apple team relationships. Management of special projects as assigned, including delivering exemplary results that are aligned with organization goals, multi-functional communication, and managing to an aggressive project schedule.

Education & Experience

BA/BS degree or equivalent experience in a related field.

Additional Requirements