Worldwide Demand Planner

Santa Clara Valley (Cupertino), California, United States
Operations and Supply Chain


Posted: Dec 11, 2018
Weekly Hours: 40
Role Number: 200001421
At Apple we don’t just craft products - we build the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. The AppleCare Business Operations team is seeking a dynamic and motivated Demand Planner. In this role, you will have an opportunity to utilize your business acumen, influencing, project management, and analytical skills to deliver timely and relevant demand forecasts. You will own the demand forecasting and planning for a part of the AppleCare business. You are comfortable working with cross-functional teams and using analytics to improve forecasting methods. You will be required to analyze large amounts of data, identify significant trends, and adjust to meet an ever-evolving demand landscape. You are able to effectively communicate data analysis and forecast impacts to a broad audience of AppleCare internal customers. You are also a creative problem solver passionate about building, maintaining, and driving innovative solutions to deliver outstanding customer service.

Key Qualifications

  • Experience in forecasting or planning
  • Extensive experience in analyzing large data sets and conducting ad hoc analysis
  • Adept at merging data from a variety of sources in order to generate conclusions through analysis
  • Aptitude for blending quantitative and qualitative data
  • Experience in executive level reporting
  • Service Operations experience a plus
  • Proven ability to track and manage ongoing activities within a project
  • Comfortable with ambiguity
  • Shown process improvement skills with a natural curiosity and desire to understand how things work
  • Excellent English communication skills - both verbal & written
  • Experience leading or working in cross-functional teams to drive projects to completion
  • Independent self-starter who can handle multiple priorities in a fast-paced environment
  • Advanced Excel skills, including the use of macros a plus
  • SAP APO experience a plus
  • Knowledge of SQL or Tableau a plus


- Become the go-to expert for demand related activities for one or more LOBs supporting the AppleCare business - Utilize analytical skills and available tools to collect, organize, and analyze data to support forecasting efforts - Develop, maintain and improve data-driven demand models to provide accurate forecasts in an ever-changing business environment - Complete root cause analyses and develop mitigation plans for any unexpected demand changes - Contribute to the improvement of AppleCare demand forecasting by developing tools that improve the speed and accuracy of service forecasts - Effectively and promptly communicate changes to model inputs and outputs that have significant relevance to business operations - Work with cross-functional team members in Engineering, Procurement, Channels, Readiness, Capacity Planning, and Supply Planning to execute the most cost-effective supply chain solutions for AppleCare - Play a leadership role in the standardization of deliverables; ensure adherence to commitments

Education & Experience

Requires BS degree, 5 years in a service, manufacturing or logistics operation or equivalent. MS/MBA in Supply Chain or Operations is a plus.

Additional Requirements