Operations Metrics Lead

Santa Clara, California, United States
Operations and Supply Chain


Posted: Oct 30, 2018
Role Number: 200003208
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple's Special Projects Group (SPG) is currently looking for a strong Operations Metrics Lead to measure operational workflows, create dashboards, draw insights and drive efficiency and productivity.

Key Qualifications

  • At least 10 years’ work experience as a Lead in Metrics/Analytics helping define metrics and dashboards
  • At least 6 years’ work experience in the manufacturing, operations or other process-driven industry
  • Proven experience using analytics for process optimization
  • Extensive experience with Tableau or similar BI software
  • Proficient in measuring process efficiency and identifying bottlenecks
  • Excellent communications skills
  • Attention to detail and the ability to understand new workflows/technology
  • Ability to work actively, individually and as part of a team
  • Previous project management experience


Meet with partners regularly and understand the process, operations and tools used, in-detail Arrive at Metrics to help measure the processes & tools Craft dashboards to display metrics, charts and trends Explain metrics reports & dashboards to partners and how they were derived Perform root-cause analysis for poor metrics Help suggest ideas to improve processes/tools to improve metrics Make presentations to management & executives Explain analytics and trends Develop metrics for individual teams and for entire organization

Education & Experience

Masters degree in Mathematics, Statistics or Computer Science

Additional Requirements