ServiceNow Technical Project Manager

Santa Clara Valley (Cupertino), California, United States
Software and Services


Posted: Nov 14, 2018
Weekly Hours: 40
Role Number: 200006954
Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard but the job comes with more than a few perks. If fulfillment, inspiration, adventure and advancement are your kind of perks, we'd love to hear from you. Like to be around people who love technology? Enjoy to surround yourself with technology that loves people? Apple offers a work environment unlike any other. There's the typical job. Punch in, push paper, punch out, repeat. Then there's a career at Apple. Where you're inspired to defy routine. To explore the far reaches of the possible. To travel uncharted paths. And to be a part of something far bigger than yourself. Because around here, changing the world just comes with the job description. Apple Information Systems and Technology is looking for a highly motivated ServiceNow Technical Project Manager. The Technical Project Manager is responsible for design and support of the on-prem ServiceNow application.

Key Qualifications

  • Over 8 years of IT experience
  • 2 to 3 years of ServiceNow experience as Technical Project Manager/Implementation authority
  • Implementation experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc…)
  • Hands-on experience in JavaScript
  • Thorough understanding of ITIL v3 processes
  • Excellent analytical and problem solving capabilities
  • Attention to details and commitment to quality
  • Strong work ethic, self-motivated and well-organized
  • Ability to perform under pressure and tight deadlines
  • You truly love connecting with customers and helping them understand technology on a human level
  • We seek a self starter, forward-thinking person with strong leadership capabilities
  • Ability to communicate effectively, both written and verbal, with technical and non-technical multi-functional teams
  • You will collaborate with many other group’s internal team to lead and deliver elite products in an exciting fast-paced environment
  • Dynamic, intelligent and inspiring people, innovative technologies are the norm here. Will you join us in crafting solutions that do not yet exist?


In this role, you will work directly with the ServiceNow Application Owner, Project Implementation/Development Teams, ServiceNow Product team, Production Support team and multiple Infrastructure teams. You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration. You will be responsible leading projects from inception to closure. This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements. You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow modules. RESPONSIBILITIES INCLUDE: - Understand business requirements for ServiceNow - Provide design and technical solutions for ServiceNow implementation - Provide end-to-end product architecture to ensure scalable, high performance landscape - Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies - Lead a team of developers working on enhancements/implementation related to ServiceNow - Participate in sizing the application for future growth and scalability - Perform technical configurations, application maintenance and house-keeping activities - Design security of the application, and own data security function - Configure alerts and baseline SLAs - Trouble-shoot technical issues related to ServiceNow application configuration and other technical issues - Collaborate with DBAs, System Engineers, Hardware Engineers, Traffic and Network Engineers to trouble-shoot production issues - Work closely with the product team and support team of ServiceNow - Identify opportunities to improve the platform

Education & Experience

BS Degree in Computer Science or equivalent

Additional Requirements

  • Certification on ServiceNow System Administrator and ITIL v3 is a plus