Demo Experience Program Manager

Santa Clara Valley (Cupertino), California, United States
Corporate Functions

Summary

Posted: Dec 11, 2018
Weekly Hours: 40
Role Number: 200009191
The Retail Interactive Technology team is seeking a dynamic individual with a passion for in-store experiences to help shape the demo experience for Apple’s Retail stores. The Demo Experience Program Manager is responsible for managing the strategy, coordination, localization, and content of Apple’s product demos across Apple’s 500+ stores worldwide.

Key Qualifications

  • 5 to 10 years of experience in one or more of the following fields:
  • Content Publishing and Localization
  • Retail Experience program management
  • Product Management
  • Ability to flex from macro to micro - think big picture and drive large initiatives while managing/working in the details
  • Strong understanding and passion for product features and content
  • Excellent verbal and written communication skills, including ability to communicate complex ideas to technical and non-technical audiences
  • Exceptional attention to detail
  • Strong empathy for customers and passion for connecting with audiences around the world
  • Initiative to challenge and improve existing experiences and processes
  • Strong executive presentation skills
  • Ability to travel internationally

Description

Build and maintain a strategy and Plan of Record for demo content and demo customer experience worldwide Coordinate with teams across Apple including Product Marketing, Apple Music, App Store, Retail Marketing, Channel Programs, and external App Developers to bring together the best of Apple and our ecosystem in our demos Build and maintain a calendar for demos and content publishing Create detailed plans and layouts for content and publishing across all devices, in all countries Develop and maintain demo localization strategy and leverage internal and external resources to do so Build a stores-facing communication plan to help support the key product and content messages on demo Travel internationally where and when needed

Education & Experience

Bachelors Degree or equivalent, MBA a plus Program or Project Management certificate (PMP, PgMP, SAPM or other) a plus

Additional Requirements